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STEP

Map-based social travel platform with recommendations

Customer Service Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Part-timeWilliamsport, PA, USA$18.09In-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least one year of office or administrative experience is required.
  • Strong communication and customer service skills are required.
  • Experience with data entry, databases, spreadsheets, and general computer applications is required.
  • Ability to maintain accuracy and attention to detail while managing multiple tasks is required.

Responsibilities

  • Welcome customers and visitors with professionalism and courtesy.
  • Answer phones, respond to inquiries, and connect individuals with appropriate resources.
  • Assist customers with applications, eligibility screenings, and program enrollment.
  • Gather, verify, and accurately enter customer information into agency databases.
  • Educate customers about utility assistance programs and available community services.
  • Review and maintain customer records while ensuring confidentiality.
  • Process referrals, recertifications, and program documentation.
  • Collaborate with team members to provide customer support.
  • Help individuals navigate services that address essential household needs.

About the Company

STEP

Map-based social travel platform with recommendations

Step Your World is a social media platform that acts as a cultural mapper for travel and local experiences. Its product uses a map-based interface where users pin places, build visual guides of restaurants, bars, galleries, and parks, and share them as “steps” with friends. Users follow friends and “Culture Curators” to see trusted recommendations that populate their personal map, creating a living, shareable city guide and a steady stream of inspiration. What sets Step apart is its emphasis on authentic, peer-based content rather than anonymous reviews, driven by a network of trusted connections and curated contributors in a community-driven experience. The company aims to grow a large, active digitally native audience—millennials and Gen Z—whose travel and leisure planning relies on peer recommendations, with monetization pursued later through partnerships, sponsored content, or premium features.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2019

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