Backup Supervisor
$23.40+ Shift Premium D + Referral Bonus Program
Junior
San Francisco, CA, USA
In Person
Operations & Logistics
About the job
Requirements
- Six months of passenger and customer service experience.
- Expert knowledge of company methods, general procedures, and airline policies.
- Ability to adapt to operational constraints and customer needs.
- Ability to satisfy customer demands efficiently and effectively.
- Ability to reflect on appropriate actions when faced with unexpected events.
- Experience leading a team.
- Ability to pass a background check and hold an Airport ID with CBP access approval (Customs Seal).
- Availability to work at least five days a week, including weekends and holidays; shifts may include evenings.
Responsibilities
- Manage and optimize ground staff allocation.
- Verify staff presence and manage schedules.
- Oversee the integration of all methods necessary for flight handling.
- Act as the commercial representative for airline accounts.
- Manage efficient and on-time staff setup with all required equipment.
- Ensure surveillance of check-in equipment.
- Prepare and assist with team briefings and debriefings.
- Ensure a smooth flight turnaround, from flight opening to departure.
- Verify all flight actions.
- Deliver expected Quality Department objectives.
- Follow operating procedures and applicable guidelines during and after assigned flights.
- Inform the Account Manager of errors related to flight handling.
- Work with the Account Manager to inform airlines of errors that may prevent a high-quality flight turnaround.
- Apply special circumstances and airline procedures while considering final operating handover instructions and service notes.
- Report flight data on support sheets and required documentation for Pacific Aviation and the airline.
- Ensure safety and security rules are enforced during assigned sessions.
- Monitor agents' professional appearance and the proper maintenance and storage of equipment.
- Assist with daily staff flight briefings and debriefings.
- Resolve team conflicts and exceptions to work standards tactfully and effectively.
- Enforce and oversee compliance with the Safety policy, and provide frontline staff with the tools needed for continuous improvement of safety performance and corporate safety culture.
- Lead fact-finding investigations arising from workplace or operational incidents and accidents concerning employee health and safety or aviation safety.
About the company
Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- Pacific Aviation posted Seattle-Tacoma HR hiring on August 26, 2026.
- Simplify listings show active 2026 hiring in San Francisco baggage and load control.
- Pacific Aviation's website says it serves airlines at over ten stations nationwide.
What critics are saying
- Revenue depends on airline contracts; losing LAX or SFO work cuts cash immediately.
- Low-wage staffing and weekend shifts drive turnover and service failures during peak seasons.
- A contract loss or labor dispute at Seattle or San Francisco can cripple expansion plans.
What makes Pacific Aviation unique
- Operates airport handling at LAX, SFO, and SEA, giving airlines one vendor across hubs.
- Offers station management, ramp operations, baggage, cabin cleaning, and wheelchair support.
- Claims over ten U.S. stations and expansion beyond West Coast airports in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Vacation
- Training Programs
- Commuter Benefits
- Employee Referral Bonus
- Phone/Internet Stipend