Operations Lead

Overview

We are Splice. We believe that people with a purpose need a place to be their best. From Seattle-area skyscrapers to the Pacific Northwest’s premier Universities and medical facilities, we design and create insightful spaces with the latest technology, providing our clients an environment that embodies their image and encourages success. Workspace Development is the professional services division of One Workplace, providing FF&E project integration, post-occupancy, and MAC management for some of the most well-known companies in the Seattle area.

Splice is committed to the development of empathetic leaders, diversification of talent, and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams by removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Position Overview

The Operations Lead holds the field crew to the highest standards in the moves, adds, and changes of furniture at customer sites. Serves as a main point of contact for both Operation Supervisors and field crew. Plans workflow, directs services, resolves issues, and manages all administrative paperwork. Works closely with Operation Supervisors and field crew to ensure customer's satisfaction. 

Essential Functions

To perform this job successfully, an Operations Lead must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Staff performance management, coaching, and development of field crew 

• Partner with Operation Supervisors to develop and revise field procedures to ensure field crew adhere to policies and procedures consistently

• White glove responsibilities for escalations

• Subject matter expert and quality control of overall daily duties of crew

• Creative solutions to resolve problems that emerge during services

• Provides leadership for field crew teams on projects with significant complexity

• Effectively interacts with customers, trades, colleagues, and vendor partners
• Provides training and monitoring for field crew (and vendor partners) in the correct methods and resolution of service issues

Knowledge, Skills, and Abilities 

• Strong mechanical capability, experience in furniture, cabinetry, or flooring installation

• Strong communication skills to include verbal, written and presentation 

• Excellent organizational and time management skills

• Preferred experience of blueprints, elevations, typical and specifications

• The ideal candidate should have at least 1 year leading and managing people in a team-based environment 

• Understanding and knowledge of services offered (Furniture industry) or willing to learn

• Mindful of maintaining safety in the work environment

Education/Experience

• 2 – 4 years of supervisory experience, preferably in delivery and/or installation
• High school diploma or equivalent required

Personal Competencies

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.  

Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.  

Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.  

Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems.  Convey information to all key stakeholders in both written and verbal formats.  Determine and utilize the appropriate communication channels.  

Empathy, Involvement & Support: Listen and respond with empathy.  Ability to understand issues and different perspectives of others.  Ability to ask for help and encourage others.  Emphasis on removing bias in decisions related to promoting, hiring, leading, training and coaching team members. Advocate for diverse perspectives and model inclusive behavior. 

Influence others to promote, embrace and progress an inclusive environment.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, color perception, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise.  Nature of work may require time spent out of the office; reliable transportation required.  Periodically works outside and may work around moving objects, dust, and dirt.  

If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!

Compensation Range: 30.22 - 34.54 USD