Healogics

Provides specialized chronic wound care

Patient Navigator

Clinical Support & Patient AdministrationPosted on Nov 3

Full-timeFlagstaff, AZ, USA$17.81 - $21.90 /hrIn-person

About the Job

Requirements

A high school diploma or General Education Development (GED) is required.
At least two years of office administration experience is required; experience in a medical setting is preferred.
Proficiency in Microsoft Word, Excel, and Outlook is required.
Ability to type 60 words per minute is required.
Basic math skills are required.
Ability to maintain confidentiality is required.
Ability to work in a fast-paced environment and handle multiple projects simultaneously is required.
Ability to remain stationary, view a computer screen, and key on a computer for four or more hours is required.
Ability to lift or move items up to 75 pounds with equipment assistance is required.

Responsibilities

Coordinate with center leadership to maximize the daily patient census.
Participate in staff meetings to support key functions within the center.
Greet patients and visitors, and answer and route calls to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule for providers according to the care continuum model.
Obtain and verify patient insurance information, including precertifications and preauthorizations, and enter the information into appropriate databases.
Collect and enter patient charges in databases.
Verify and reconcile charges as directed, prepare monthly patient survey data and appropriate documentation, and transmit them to providers.
Assemble new patient charts, maintain and file existing patient charts, and check charts for data completeness and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies as needed, and medical supplies as directed.
Perform other duties as required.

Desired Qualifications

An associate’s degree is preferred.
Prior medical coding experience is preferred.
Good customer, interpersonal, and oral and written communication skills are preferred.
Organization and time-management skills are preferred.
Attention to detail is preferred.
Ability to work collaboratively in a team environment is preferred.

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

Coordinates with Center leadership to maximize daily patient census.
Actively participates in staff meetings to support key functions within the Center.
Greets patients and other visitors, answers and routes calls to appropriate staff.
Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
Collects and enters patient charges in databases.
Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
Coordinates/schedules ancillary testing with other hospital departments.
Arranges for patient transportation as needed.
Maintains office equipment and supplies as needed, and medical supplies as directed.
Performs other duties as required.

Required Education, Experience and Credentials:

High School Diploma or General Education Development (GED); Associate’s degree preferred
Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities:

Proficient in Microsoft Office (Word, Excel, Outlook)
Good customer, interpersonal and communication skills, both orally and in writing
Organization and time-management skills
Ability to type 60 words per minute (wpm)
Basic math skills
Attention to details
Ability to maintain confidentiality
Ability to work in fast paced environment and to work on multiple projects at the same time
Ability to work with others and in a team environment

Physical Demands:

Being in a stationary position for extended periods of time (4 hours or more)
Viewing computer screen for extended periods of time (4 hours or more)
Keying frequently on a computer for 4 hours or more
Reading
Communicating
Detecting sounds by ear
Close, distance and peripheral vision
Lifting/moving items up to 75 pounds with equipment assistance
Repetitive motions
Bending/stooping
Writing

Work Environment:

Patient care environment

The hourly rate for this position generally ranges between $17.81-$21.90 Per Hour

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.

About the Company

Healogics

Provides specialized chronic wound care

Healogics operates a nationwide network of wound care centers that specialize in treating chronic, non-healing wounds. It delivers clinical wound care services including assessment, debridement, advanced dressings, negative pressure therapy, compression therapy, infection management, and ongoing care coordination to improve healing outcomes. The company focuses on providing access to specialized wound care and uses clinical protocols and partnerships to scale its services across the United States. What sets Healogics apart from competitors is its large, dedicated network of centers and its emphasis on standardized, outcome-driven wound care through clinical expertise and collaborations, enabling consistent care across locations. The company’s primary goal is to reduce healing times and improve quality of life for patients suffering from chronic wounds by expanding access to effective wound care and advancing treatment practices.

Company size: 1,001-5,000
Company stage: Growth Equity (Venture Capital)
Total funding: $240M
Headquarters: Jacksonville, FL
Founded: 1996

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