Senior Technical Account Manager - Cash App Pay & Afterpay

FTC probes Block after consumer complaints over frozen accounts. Bloomberg Tech 5 hours ago 53 The Federal Trade Commission is investigating whether Block Inc., the parent of Square and Cash App, violated US consumer protection laws by failing to provide adequate customer service to help with frozen or deactivated accounts amid significant cuts in staffing. BankBit shares this Content always with CC License Screenshot generated in real time with SneakPeek Suite

The Federal Trade Commission is investigating Block Inc., parent company of Square and Cash App, over potential violations of US consumer protection laws. The probe centres on whether the company failed to provide adequate customer service for frozen or deactivated accounts following significant staff reductions. The investigation examines Block's handling of consumer complaints regarding account access issues. The FTC is assessing whether the company's customer service capabilities were sufficient to address problems faced by users of its payment platforms.

Compliance Jobs Report: Oct. 2. The Compliance Jobs Report this week has hiring news at Crocs, Chewy, Block, Stryker, Ritz-Carlton Yachts (yes, that's a thing) and a slew of financial firms. Radical Compliance also have promotions to note at McKesson, BNP Paribas, and elsewhere; and job leads in retail, healthcare, and payments. The healthcare salary will make you faint. Radical Compliance gather the Jobs Report news items from LinkedIn, press releases, and wherever else Radical Compliance can find tips - and thank you to everyone who sends them in, you make the Jobs Report possible! If you have any gossip to share (even confidentially) email me at [email protected] or find me on LinkedIn. Compliance Jobs. This week Radical Compliance begin at Crocs, perhaps the world's most well-known maker of ugly but comfortable shoes; the company has hired Anne DeTraglia as vice president of internal audit and enterprise risk. DeTraglia walks into Crocs from Sabre Corp., where she had also been VP of audit and risk until she left the company earlier this year. Gina Bucker is joining Chewy, the online pet food delivery people, as head of internal audit; she starts Oct. 5. Bucker comes to Chewy from JetBlue, where she had been chief audit executive since the start of 2025. Changing of the compliance guard at Swedbank! The Swedish bank says chief compliance officer Britta Hjorth-Larsen is stepping down after four years on the job for personal and family reasons and is moving home to Denmark. Eva Wilhelmsson, deputy CCO and a long-time Swedbank executive, has been appointed acting chief compliance officer until further notice. Payments firm Block has hired Nick DiBari as lead for compliance issues management. DiBari joins the company after seven years at Interactive Brokers, the last five of them as global head of anti-money laundering compliance. (This would be the same Block, by the way, that proudly announced eight months ago that it was cutting 40 percent of its staff to embrace AI. Glad to see at least some humans are still getting hired.) First Citizens Bank has deposited Matt Marteney onto the payroll as vice president of compliance. Marteney joins First Citizen after 28 years at Wells Fargo, where he had most recently been director of financial crimes governance. Wolfgang Rieg has joined British insurance firm Howden as executive compliance business partner. Rieg comes to Howden all the way from New Zealand, where he had been a manager of conduct supervision for the country's Financial Markets Authority. Speaking of executive compliance roles, Judy Lipton just gave up her job at BlackRock as global head of executive compliance; to join asset management firm Millennium ($92 billion assets under management) as compliance chief operating officer. Lipton had been with BlackRock in various compliance roles for 11 years. Nancy Freda-Smith has stepped down from her role as chief audit executive at Ralph Lauren Corp. after 15 years at the company in various audit roles. Next up: Freda-Smith has joined the board of Tempest Therapeutics, where she will serve as audit committee chair. Moment, a fintech that bills itself as "the AI operating system for investment management," has hired Ron Steinfeld as chief compliance officer. Steinfeld joins the firm from MarketAxess, where he had also been chief compliance officer. Jim Back has been hired at Tata Steel in the Netherlands, working as antitrust counsel on the company's ethics and compliance team. Back was last seen at Teva Pharmaceuticals, where he had been senior counsel for EU antitrust issues until last year. David Colford has left Airmar Technology, where he had been a regulatory compliance and sustainability specialist. He's now at Insulet Corp. as a senior product stewardship specialist. Sophie Hibburd has joined Astellas Pharma as ethics and compliance affiliate business partner for Australia. Hibburd had previously been Takeda's head of ethics and compliance for the Oceania region. Merrick Bank, a merchant bank based in Salt Lake City, has hired Brooke Weaver as a level II compliance analyst. Weaver previously worked at Medallion Bank on its compliance testing team. In Omaha, Neb., OrthoNebraska has hired Brayden Walsh as a compliance coordinator. Walsh previously worked at the Developmental Disability Center of Nebraska as director of quality assurance and compliance. Meghan Weaver has been hired as a senior compliance officer at Financial Plus Credit Union in Flint, Mich. Weaver comes to Financial Plus from Comerica Bank, where she had been a retail compliance advisory manager. Amanda Holst has a new gig at Stryker as senior director of compliance, governance, risk, and strategy. Holst comes to the medical equipment maker from United Therapeutics, where she most recently had been senior director of compliance program operations. Chromally, an aerospace manufacturer, just picked up Darie Achstein-Conway as U.S. import compliance manager. Achstein-Conway has previously worked as a trade compliance consultant with Axiom, where Chromally had been one of her clients. Lisa Pepe-Whittaker has taken a job with Fortitude Re as senior vice president of compliance and legal. She previously worked at Deutsche Bank for four years, most recently as global head of requirements, conduct, and reporting. Orion Financial, a credit union based in Memphis, has hired Miles Wolfe as director of IT governance, risk, and compliance. Wolfe comes to Orion from First Horizon Bank, where he had been senior VP and audit senior adviser. And in Miami, Raul Ocampo is the new senior manager for information and security compliance for the Ritz-Carlton Yacht Collection, a group of three luxury yachts that people richer than me can take on vacation. Ocampo sails into this job from Optiv, where he had been head of cybersecurity operations. One hopes he got some free yacht time as part of the package. Regulatory world. Heidi Sorensen has joined the Department of Health & Human Services as deputy associate general counsel for program integrity at the Center for Medicare & Medicaid Services. Sorensen previously spent 19 years at the law firm Alston & Bird. Moving up the ladder. The aptly named Community Bank, which runs community banks from Pennsylvania though New York and northern New England, has promoted Jeff Royer from senior compliance manager to chief compliance officer. Samantha Young has moved up at Wright-Pitt Credit Union in Ohio, from manager of internal audit to vice president of the same. McKesson has promoted Kendra Rester from senior manager of internal audit to senior manager of contracts compliance. BNP Paribas has promoted Alexandra Guerra from senior KYC officer to compliance review control officer. Curry's, a British retailer of personal technology gizmos, has promoted Will Volante from business manager to senior manager for governance, risk, and compliance. Vendors & service providers. Houssam Wazzan has moved out of his role at the World Economic Forum, where he had been lead for the group's Partnering Against Corruption Initiative; now he will head WEF's Civil Society and Responsible Governance program. Open req orders. UCI Health, the hospital system affiliated with the University of California at Irvine, is looking for a chief compliance officer. Job is based in Irvine, Calif., obviously. Salary range is listed at $254,000 to $536,000 but a "well-qualified" candidate "can generally expect $375,000 to $440,000." (The rumbling sound you hear in the distance is the stampede of healthcare compliance professionals rushing to apply.) Tailored Brands, the holding company for men's clothing outlets including Men's Wearhouse, Jos. A Bank, and K&G Fashion, is looking for a director of customs compliance. Job is based in New York City, with a salary range listed at $176,000 to $235,000. Global payments firm Remitly is seeking a head of global transaction monitoring. Job can be based in either Seattle or Arlington, Va., with a salary range of $208,000 to $260,000. Compliance meme of the week. That's all for this week's report. As always, if you have a tip or want to brag about your new job, promotion, career milestone, or anything else, email me at [email protected] or find me on LinkedIn. I'm always happy to give credit to the many hard-working people here in its corner of the business universe.