IGA Operations and Support Lead

Who we are looking for

State Street Identity and Access Management is looking for outstanding individuals with
excellent intellectual and analytical capabilities, entrepreneurial problem-solving skills, strong
communications, and influencing capabilities. This role will have a broad range of responsibilities within IAM/IGA.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Title: IGA Operations and Support Leader

Job Description: The IGA Operations and Support Leader is accountable for the reliable, secure and efficient operation of enterprise identity governance services. The role unifies platform run, access operations, governance operations and service excellence under one operating model while preserving control ownership, service continuity and 24x7 coverage where required.

Key Responsibilities

Operational Leadership & Service Management

• Provide single-point accountability across Platform Run, Access Operations, Governance Operations and Service Excellence; lead tower owners through common governance, service ownership and escalation.

• Establish a common service catalogue, intake and priority model, SLAs, scorecard and escalation path; oversee incident, problem, request, change, release, capacity, disaster recovery and service continuity.

• Drive backlog health, root-cause elimination, cross-training and reduction of duplicate handoffs across five support towers and approximately 78 resources.

Platform & Access Operations

• Ensure stable and secure operation of SailPoint, integrations, connectors, batch processing and supporting infrastructure, including L1-L3 support, monitoring and production controls.

• Oversee joiner, mover and leaver administration, provisioning, deprovisioning, queues, reconciliation and exception management.

• Lead operational support for certifications, roles, entitlements, segregation of duties, control execution, evidence production and access reporting.

Service Excellence, Risk & Vendor Management

• Define consistent measures for demand, SLAs, backlog, quality, risk, capacity, automation and customer experience; increase self-service and automate high-volume manual work.

• Maintain audit readiness through clear control ownership, traceable evidence, timely issue management and sustainable remediation.

• Own workforce planning, budget inputs and vendor governance; act as the senior operational interface for technology, cybersecurity, business, application, risk and control stakeholders.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience; Master's degree preferred.

• 10+ years in IAM, cybersecurity operations or enterprise technology operations, including significant leadership responsibility in a complex, controlled environment.

• Deep knowledge of identity lifecycle operations, provisioning, access certification, roles, entitlements, segregation of duties and reconciliation.

• Leadership experience with SailPoint IdentityIQ, IdentityNow or an equivalent enterprise IGA platform.

• Strong command of IT service management, operational resilience, production controls, change governance, service measurement, audit and regulatory commitments.

• Experience leading internal teams and third-party providers through service stabilization, transformation and continuous improvement.

Preferred Qualifications

• CISSP, CISM, CISA, ITIL or vendor-specific IGA certification; financial-services or other highly regulated industry experience.

• Knowledge of ServiceNow, workflow automation, operational analytics, PAM, authentication, zero trust, cloud identity and scripting.

Key Competencies

Enterprise operational leadership and service ownership. Risk and control mindset. Data-driven decision-making. Executive communication and stakeholder influence. Vendor, financial, transformation and talent leadership.

Success Metrics

• Reliability, availability, recovery and SLA performance; healthy backlog and lower incident recurrence.

• Accurate and timely provisioning, certification and control execution; sustainable remediation supported by complete evidence.

• Greater automation, fewer handoffs, consistent scorecard adoption, stakeholder satisfaction and effective vendor performance.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$130,000 - $205,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.