Full-Time

Technical Account Manager

Icertis

Icertis

1,001-5,000 employees

AI-powered contract lifecycle management platform

AI & Machine Learning

Senior

Remote in USA

Required Skills
Microsoft Azure
Communications
SQL
Requirements
  • 5+ years of experience in a Support, App Development or Sustaining engineering role
  • Troubleshooting skills on the Microsoft platform with expertise in C#, SQL and JavaScript
  • Expertise on Windows Azure, Cloud Computing, ASP.NET and/or MVC
  • .Net and Azure certification will be an added advantage
  • Understanding of customer support processes and tools, and ability to follow defined processes
  • Excellent written and verbal communication skills
  • Very strong analytical skills with an eye for detail
Responsibilities
  • Directly addressing and prioritizing support items with the customer and the internal teams within Icertis
  • Understanding the Icertis platform as well as configurations, customizations and integrations of the customers in your portfolio
  • Interacting with customers on/off-site to troubleshoot issues and provide workarounds by leveraging understanding of the products
  • Developing and delivering regular operational updates and collaborating on strategic reviews
  • Driving initiatives for productivity and ticket resolution quality improvement
  • Contributing on knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution
  • Providing technical expertise, guidance, mentorship to other team members
  • Occasional travel (~20%) to visit assigned customers

Company Stage

Series F

Total Funding

$676.5M

Headquarters

Bellevue, Washington

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

15%
INACTIVE