Head of Customer Operations

Our Mission:

At Sunrise Robotics, we are dedicated to augmenting humanity through intelligent robotics. Our mission is to elevate the world of manufacturing by introducing intelligent, flexible robots that enhance human capabilities and existing machinery, ushering in the next era of production at higher quality, with less waste, and lower cost.

Our Vision:

We see a future where every element of manufacturing, from design to assembly, is optimised with intelligent automation. Our vision is to integrate flexible robotic solutions, based on generic hardware and advanced software/AI capabilities, into manufacturing, particularly in small and medium-sized enterprises, to make automation economically viable and accessible, for all sizes of manufacturers. We are not just building robots; we are creating the strategically crucial components for autonomous, intelligent agents of the future.

The Role

At Sunrise Robotics, this role owns everything that happens after a customer signs: delivering each robotic cell, deploying it on the customer's floor, keeping it running, and growing the account. You report to the CEO and sit on the leadership team.

Our robotic cells run in electronics factories across Europe. We are moving from our first cells in production to one cell a week, then one a day. That pace only works if every deployment is repeatable and every live cell holds its performance without us on site. Today too much of that depends on heroics. Your job is to replace heroics with a system.

You lead our forward-deployed engineers and deployment program management from day one. You build support and customer success around them, and you decide how the function grows.

This is a hands-on role. One week you are on a customer's floor for a go-live. The next you are designing how we deploy and support many cells at once.

What You'll Own

• Delivery, end to end: factory readiness, installation, commissioning, operator training, go-live and hypercare.

• Deployment programs: readiness gates, dated plans, and coordination across engineering, manufacturing and the customer. Deployment dates are commitments. You raise slips before the deadline, with the fix.

• The deployment playbook: standard procedures, training, and a debrief after every deployment, so each one is easier than the last.

• Support for live cells: on-call, response and fix targets, incident communication and resolution tracking.

• Customer success: adoption, customer health, and clear expansion signals for the revenue team.

• The field-to-product loop: root causes and field data reach Product and Engineering as structured input they can act on.

• The customer operations team: structure, hiring, priorities and performance.

What You'll Need

• Experience leading deployment, field operations or customer operations for robots or autonomous hardware in real customer environments, from go-live through steady state.

• You have taken an operation from a handful of units or sites to many, and can show the numbers.

• You have run operations against hard commitments, such as uptime, availability or an SLA, with money or renewals at stake.

• You have built teams: hired, set structure, grown managers and made yourself replaceable.

• The judgement to hold the line on reliability under pressure. You have delayed a go-live or told a customer no, and can explain why it was right.

• Enough technical depth to earn the trust of engineers and work through a root cause with them.

• Clear written English. We are remote and run on documents, not slides.

• Willingness to travel about one week a month.

What Makes You Stand Out

• Experience in factories, industrial automation or electronics manufacturing.

• Experience in a business paid on uptime or performance.

• Remote operations, fleet monitoring or a network operations center.

• You have built a support function from nothing.

How You'll Work

You'll work with our forward-deployed engineers and deployment program managers, and closely with revenue, product, engineering and supply chain. Revenue wins the deal; you deliver it and grow the account. Product decides what ships; you refuse to deploy what has not passed its gates. Engineering decides how to build the fix; you bring them the root cause.

The role is remote, within three hours of Central European Time, with regular time in Ljubljana and on customer sites.

What Success Looks Like

In the first months, you know every live cell and every deployment in progress, and every deployment runs on a dated plan.

After that, live cells hold their performance without us on site, issues close through a support process with agreed response times, and repeat issues stop.

Longer term, deployments are repeatable and predictable, several runs at once without heroics, and existing customers buy more cells.

Why Sunrise

• You build the function. How Sunrise delivers, deploys and supports every cell it sells is yours to design.

• A seat at the table. You join the leadership team and work directly with the CEO and founders.

• Your work runs in production. Every cell that goes live, and stays live, carries your work.