Business Process Specialist

Job Description

The Business Process Specialist (BPS) / Business Process Consultant is a liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Other aspects of the job can include team building and group facilitation, compiling and tracking data, and preparing training materials. DMAIC (define, measure, analyze, improve, control) is an approach to problem-solving defined as part of the Six Sigma Management Philosophy.

The Business Process Specialist (BPS) will provide project management and service request execution established with the alignment of client business relationships and business process managers. There are multiple positions open for DMAIC Business Process Specialists in the following areas: Audit, Program/Project Management, Risk Mgmt., Compliance, IT Effectiveness, Human Capital, Security, Purchasing, Finance, Supplier Quality, and Service Quality (SERVQUAL).

This role serves as liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Under the guidance and direction of the Business Process Manager, the Consultant will evaluate the effectiveness of business processes and offer suggestions for improvement. Improvements can encompass department, division, agency, or company-wide scenarios or specific program, process, or project issues.

Areas of focus can include team building and group facilitation, compiling and tracking data, and preparing training materials. The Business Process Consultant will work to suggest improvements that may be necessary when there is a process weakness such as duplication of efforts across the organization, wasteful work that isn't value-add or a break-down in communication.

The Business Process Specialist (BPS) / Business Process Consultant should provide experiences including but not limited to Six Sigma methodologies, which were originally used in manufacturing to improve quality but also are now used in many disciplines including project management, education and agile software development for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. The specialist is skilled in analyzing, quantifying, and measuring productivity.

The BPS role requires experience in disciplined, data-driven approaches and methodology for eliminating defects (driving toward Six Sigma DMADV specification limits) in any process – from manufacturing to transactions and from product to service. Sigma DMADV (stands for "define, measure, analyze, design, verify) includes processes and approaches used to regain control but should not be confused with a similar Six Sigma process.

Key skills include the ability to gather, manage, disseminate, and report meaningful information from department, division, agency, or company-wide employees at many levels ' from executives to middle managers to entry-level employees. Determines which process components exhibit lower-than-desired productivity and then defines the specific issues to be addressed. All Six Sigma Certified processes are executed by Six Sigma certified experts designated according to "belt color".

ESSENTIAL FUNCTIONS

• Proactively use the DMAIC process principles (Define, Measure, Analyze,
  Improve and Control) as a standard for process initiatives.
• Work with staff to understand and examine business processes within and across departments.
  Coordinate with internal customers and provide consultation on key processes.
• Be a neutral third-party to facilitate process discussions.
• Measure and analyze existing business process functions and document as-is use cases (flowcharts, process maps).
• Gather data and other key metrics to understand the problem.
• Review and point out key areas of concern regarding the existing processes.
• Work collaboratively with key stakeholders to identify areas of opportunity.Research best practices using external resources.
• Work with the organizational improvement team to come up with solutions to findings.
• Work with compliance, QA, training and others to implement key process improvements.
• Present process improvement solutions to staff and upper-level management for review.
• Create project plans for all process improvement initiatives.
• Adjust project plan and timeline as needed.
• Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Qualifications

The ideal candidate should be considered an application subject matter expert in an area of specialty leverageable across all elements of federal government agencies to provide the full spectrum of services needed to integrate and implement successful government programs and projects in providing technical guidance and application capabilities. The role acts as liaison and bridging /facilitating communication and understanding between client management, technology partners, and process owners supporting reviews, assessments, improvements, and monitoring of sustainable business processes

• Bachelor's degree in business management, Computer Science, Information Technology, or other related field.
• 3-5 years' experience in production or process management.
• Experience in requirements gathering techniques; ability to translate into solutions
• Self-starter with the ability to quickly learn complex business processes
• Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting
• Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives
• Works closely with business partners documenting business requirements
• Standard knowledge of Microsoft Windows and Microsoft Office programs. Strong interpersonal, problem solving, and communication skills.
• Six Sigma knowledge or Certification and Basic Project Management experience are desired.
• Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment
• Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks
• 3 years of Legal, Audit, project/Program Management, Risk Management, Compliance, IT Effectiveness, Energy & Sustainability, Human Capital, Security, Purchasing, Finance, Supplier Quality, Service Quality (SERVQUAL), IT, Business Analyst, or other related experience
• SAP experience required for Finance candidates
• American Society for Quality (ASQ) certification
• Ability to collaborate in a team environment, working with multiple areas to drive solutions

IDEAL SKILLS AND EXPERIENCES

Ideal Transformational Skills That Can Ensure Successful Change Management:

• No. 1 — Building the BPM Business Case and Vision
• Skill No. 2 — Project Management
• Skill No. 3 — Knowledge of Organizational Structure and Cultures
• Skill No. 4 — Communication
• Skill No. 5 — Organizational Change Techniques

Ideal Operational Skills That Can Help Identify Problems and Improve Performance:

• Skill No. 6 — Business Process Discovery
• Skill No. 7 — Business Process Modeling, Analysis and Design
• Skill No. 8 — Business Process Governance and Process Policy Management
• Skill No. 9 — Process Performance Management
• Skill No. 10 — Constructing a BPM Methodology Toolbox

Ideal Technical Skills That Can Build and Evolve Solutions to Support Process Improvement:

• Skill No. 11 — Solution Architecture and Design
• Skill No. 12 — BPM Technology Product Knowledge
• Skill No. 13 — Agile and Model-Driven Application Development (AD)
• Skill No. 14 — Business Process Optimization and Simulation
• Skill No. 15 — User Experience Design, Develop an Action Plan to Train Your BPM Team in These Skills

KNOWLEDGE, SKILLS & ABILITIES (KSA's)

• Superior analytical and research skills.
• Excellent written, verbal and presentation skills.
• Understanding of contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced business environment.
• Proven ability to lead & develop high performance work teams.
• Basic knowledge of methodologies such as Six Sigma/Lean Six Sigma, preferred. 
• Ability to facilitate interdepartmental process meetings. 
• A mix of Transformational, Operational and Technical Competencies
  

Physical Demands: This position regularly requires the abilities of sitting, fingering or manual dexterity, and grasping, talking, hearing, seeing and repetitive motions.

Work Environment: This position is an office environment with very limited exposure to any outside fumes, odors, heat and/or weather conditions.

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
  
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our full time team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.  Our comprehensive benefits package includes a medical, dental and vision plan.  Our growing list of benefits currently include the following for internships:

• Competitive Compensation:  ProSidian provides an opportunity to gain college credit through requirements set and approved by your university as well as a stipend granted by ProSidian Consulting when all requirements for such are met at the termination of the internship. ProSidian will work with your university to meet any and all requirements which will allow you to achieve your goals in this position and obtain college credit transferable to your school.
• Purchasing Discounts & Savings Plans:  We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less:  https://ProSidian.CorporatePerks.com.  This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.  A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership:  By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee &  Contractor Referral Bonus Program:  ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives:  Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.

ADDITIONAL INFORMATION -

See Below Instructions On The Best Way To Apply

• ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way.  The pride comes out of the challenge; the reward is excellence in the work.  FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @PROSIDIAN.COM.  ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.