Enablement Lead - Employee Relations, Compliance & Health and Safety Technology

Working Better Together

At Manulife, we believe technology should simplify work, improve experiences, and enable our colleagues and leaders to focus on what matters most. Our Enablement Leads sit at the intersection of Human Resources and Technology, translating business needs into technology solutions that drive operational excellence, improve colleague experiences, and support enterprise governance.

As the Enablement Lead, Employee Relations, Compliance & Health and Safety Technology, you will serve as the primary technology partner supporting Employee Relations, Compliance, and Health and Safety teams, as well as document governance and knowledge management capabilities. You will help shape product strategy, develop business cases, influence roadmaps, prioritize investments, and ensure technology solutions evolve to meet business, regulatory, and operational needs.

You will work across business stakeholders, technology delivery teams, vendors, Privacy, Legal, Risk, Security, and Governance partners to ensure technology investments deliver measurable business value while maintaining compliance and operational sustainability.

The Opportunity

You will own technology enablement for a portfolio of products and capabilities supporting:

• Employee Relations
• Compliance
• Health and Safety
• Knowledge Management
• Document & Records Management
• Case Management
• Workflow Automation
• Regulatory & Investigative Processes

You will act as the bridge between HR and Technology, helping define priorities, evaluate opportunities, shape future capabilities, and ensure successful delivery and adoption of technology solutions.

Core Technology Portfolio

• Workday
• ServiceNow HR Service Delivery (HRSD)
• HR Vault powered by SharePoint Online Premium
• Microsoft Power Platform (Power Apps and Power Automate)

Key Responsibilities

Business Partnership & Product Enablement

• Serve as the primary technology advisor supporting Employee Relations, Compliance, and Health and Safety stakeholders, as well as the Knowledge Governance team.

• Develop a deep understanding of business priorities, operational processes, regulatory requirements, and colleague experience needs.
• Build strong partnerships across HR, Technology, Operations, and Governance teams.
• Act as the voice of the business during planning, prioritization, and delivery activities.
• Identify opportunities to improve processes, automate manual activities, and enhance the colleague experience through technology.

Product Strategy, Business Cases & Roadmap Planning

• Develop business cases for new capabilities, enhancements, process improvements, and technology investments.
• Evaluate opportunities based on business value, operational impact, colleague experience, compliance obligations, risk, and implementation complexity.
• Facilitate demand intake, assessment, and prioritization activities.
• Partner with business and technology stakeholders to shape and influence product roadmaps.
• Support annual planning, quarterly prioritization, and Book of Work activities.
• Provide recommendations on investment priorities, sequencing, and technology tradeoffs.
• Support product governance and funding discussions.

Requirements & Solution Enablement

• Facilitate stakeholder workshops, discovery sessions, and requirements gathering activities.

• Challenge assumptions constructively and act as a consultative partner rather than an order taker, validating underlying business problems and desired outcomes before defining requirements or recommending solutions.

• Translate business needs into user stories, requirements documents, process flows, and acceptance criteria.
• Validate requirements with business and technology stakeholders.
• Support solution design activities and ensure delivered capabilities align with business objectives.
• Partner with Technology Delivery teams throughout the delivery lifecycle.

HR Vault, Knowledge Management & Document Governance

• Serve as the business enablement lead for HR Vault and associated knowledge and document management capabilities.
• Manage intake and evaluation of new documents, forms, workflows, notifications, and enhancement requests.
• Support document governance, records management, metadata standards, taxonomy, retention schedules, and lifecycle management practices.
• Partner with business stakeholders to improve knowledge accessibility, searchability, and content quality.
• Support ongoing enhancements to information management capabilities enabled through SharePoint Online Premium and Microsoft technologies.

Employee Relations, Compliance & Health and Safety Technology

• Support the evolution of Employee Relations, Compliance, and Health and Safety technology capabilities across Workday, ServiceNow HRSD, and supporting platforms.
• Partner with stakeholders to improve case intake, case management, workflows, reporting, compliance processes, investigations, and employee support experiences.
• Support implementation of policy, legislative, regulatory, and operational changes.
• Identify opportunities to leverage automation and AI-enabled capabilities to improve service delivery and operational effectiveness.

Testing, Validation & Release Readiness

• Lead User Acceptance Testing (UAT) activities for new capabilities, enhancements, forms, workflows, notifications, and production fixes.
• Develop testing strategies, scenarios, and validation plans.
• Coordinate testing activities across business stakeholders.
• Validate delivered solutions against business requirements and acceptance criteria.
• Conduct production validation following releases.
• Support defect triage, issue resolution, and release readiness activitie

Governance, Risk & Compliance

• Partner with Privacy, Legal, Compliance, Risk, and Security teams throughout the solution lifecycle, coordinating governance activities across Privacy, Risk, Security, Legal, Compliance, Data and AI governance teams. 
• Ensure technology solutions align with enterprise governance, privacy, security, and compliance requirements.
• Participate in governance reviews, audits, and risk assessment activities.
• Support documentation and evidence gathering for regulatory and compliance reviews, monitor governance commitments and follow-up actions through implementation, and support audits, reviews and evidence requests as needed.
• Promote sustainable operational processes and strong governance practices across the portfolio.

Adoption & Continuous Improvement

• Support communication, training, change management, and adoption activities.
• Monitor platform performance, enhancement requests, operational metrics, and stakeholder feedback.
• Identify opportunities to simplify processes and improve employee and stakeholder experiences.
• Drive continuous improvement initiatives across supported products and capabilities.
• Measure and communicate business outcomes, adoption, and value realization.
• Support the evaluation and implementation of emerging HR technologies, automation opportunities and AI-enabled solutions. 
• Participate in proofs of concept, pilots and innovation initiatives.
• Help establish scalable operating models for new technologies. 

Qualifications

Required Qualifications

• 5+ years of experience in HR technology, product ownership, product enablement, business analysis, process improvement, or related disciplines.
• Experience partnering with HR business functions such as Employee Relations, Compliance, Health and Safety, HR Operations, Shared Services, or related areas.
• Experience developing business cases and supporting product roadmap and prioritization activities.
• Strong requirements gathering, stakeholder engagement, and business process analysis capabilities.
• Experience leading User Acceptance Testing and business validation activities.
• Strong analytical, problem-solving, communication, and facilitation skills.
• Ability to influence decisions and build partnerships across business and technology teams.
• Strong facilitation, stakeholder-management, communication and documentation skills.

Preferred Qualifications

• Strong understanding of HR service delivery, case management, knowledge management, document management or employee-support processes.
• Experience preparing executive-ready updates, recommendations, business cases and decision materials. 

Experience working with:

• Workday
• ServiceNow HR Service Delivery (HRSD)
• SharePoint Online Premium
• Microsoft Power Platform (Power Apps and Power Automate)
• Knowledge Management solutions
• Case Management solutions
• Records Management and Information Governance practices
• Archer or similar governance, risk and compliance platforms 

Certifications or experience in:

• Agile
• Product Ownership
• Business Analysis
• Human-Centered Design
• Change Management

What Success Looks Like

• Employee Relations, Compliance, and Health and Safety priorities are translated into clear technology investments and roadmap decisions.
• Business cases and prioritization recommendations help drive informed investment decisions.
• Workday, ServiceNow HRSD, HR Vault, and Power Platform capabilities evolve in alignment with business needs.
• Requirements are clearly defined and translated into successful technology outcomes.
• Enhancements and releases are delivered with high quality through strong testing and validation practices.
• Knowledge, document management, workflow, and case management capabilities continuously improve.
• Technology investments improve operational efficiency, compliance outcomes, colleague experience, and business value.
• Stakeholders view the Enablement Lead as a trusted partner who effectively bridges Human Resources and Technology.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.