Internship
Customer Operation Intern
Confirmed live in the last 24 hours
Intradiem
201-500 employees
Intelligent automation solutions for call centers
Remote in USA
- Currently pursuing a bachelor’s degree in business administration, Communications, Project Management, Psychology, or a related field
- High level of interpersonal skills and professionalism
- Ability to work in a fast-paced environment.
- Ability to take direction and work independently.
- Excellent communication skills (written and verbal)
- Proficient in MS Office applications, particularly MS Word, MS Excel, and PowerPoint
- Ability to prioritize tasks and meet deadlines.
- Great attention to detail, resourceful, and highly organized.
- Assist with daily customer operations and administrative tasks.
- Partner with Project Managers to help facilitate successful delivery of project milestones.
- Support the Success Management team through reporting to track KPI trends and goal progress.
- Contribute to the collection, entry, and auditing of data.
- Gain hands-on experience working with tools such as Tableau, Excel, Monday.com, Float, and more.
- Analyze and report on various operational metrics.
- Assist with the development, implementation, and improvement of internal operational processes and procedures to enhance efficiency and adherence.
- Assist with special projects as needed.
Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to provide guaranteed cost savings and improved results for their clients, making their solution a valuable asset for optimizing workforce management in customer service operations.
Company Stage
N/A
Total Funding
$29.4M
Headquarters
Alpharetta, Georgia
Founded
1995
6 month growth
↑ 5%1 year growth
↑ 10%2 year growth
↑ 12%
Simplify's Take
What believers are saying
- Strategic partnerships with industry leaders like Genesys and CommunityWFM enhance Intradiem's market reach and technological capabilities.
- The recent U.S. patent for their Burnout and Attrition Indicator highlights their innovative edge and commitment to improving agent well-being.
- Recognition from Frost & Sullivan and other industry accolades bolster Intradiem's reputation as a leader in intelligent automation solutions.
What critics are saying
- The high turnover rate in call centers could challenge the long-term effectiveness of Intradiem's solutions.
- Rapid technological advancements in AI and automation could lead to increased competition, requiring continuous innovation to maintain market leadership.
What makes Intradiem unique
- Intradiem's AI-powered automation seamlessly integrates with existing call center software, providing real-time decision-making capabilities that many competitors lack.
- Their patented Machine Learning Burnout and Attrition Indicator sets them apart by addressing the critical issue of agent attrition with high accuracy.
- The SaaS model ensures quick implementation and scalability, allowing clients to see results within 12 weeks, which is faster than many industry standards.
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