Solution Consultant/Business Analyst

Job Description

Do you want to join and support banking products with a focus on customer, business and ITIL processes? We are looking for you who want to work as a Solution Consultant. with us and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a Solution Consultant today and want to continue your career, this is just right for you! 

What we offer you 

Our goal is understanding our customer business and support them with quality deliverables. With quality-oriented colleagues and interesting multi-level customer relationships, with experienced and professional consultants who handle the interaction between business and IT, we have a big and positive impact on our customers' business activities 

As one of the leading providers of payment technology and software in the Nordics and globally, we focus on supporting digital innovation and real-time transformation with cutting-edge solutions 

Do you want to join the Global Payment and Cash Management (Virtual accounts/AiO) team to enables banks to deliver a real-time liquidity overview to corporate customers, accelerated settlement and benefits of immediate availability of funds? We are looking for professionals who want to work in this domain as Solution Consultants and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a Solution Consultant, you have the best opportunity to learn the Payment domain & Cash Management and take your career to new heights working with global banks around the world. 

With us, you will be responsible  

For Application Support & Maintenance of world class Global Payment and Cash Management products used by global banks. As a Solution consultant your central task will be working closely with the customer to analyse the reported defects, incidents and request for changes by the customer of the world’s biggest banks. The role requires daily interaction with customer ‘s business and technical experts, service managers, IT teams and other subject matter experts to understand the customer needs and provide the solution to fulfil those. This includes defect analysis during implementation, incident & problem management during maintenance, root cause analysis and preventive action items. Establish a good professional relationship with the customer where the customer trusts you to be their reliable partner to grow their business and meet their client SLAs. 

You will also bring business and domain knowledge to the teams, assisting them in developing the Cash Management and Global Payment solutions for the future. Support and participate in testing the customer defects as and when needed. 

Day to day activities involve 

• Act as the first escalation point for operational issues, level 2 (L2) Support member. 

• Technical and functional analysis of the production incidents/problem tickets and test defects.  

• For SaaS customers, strategies the monitoring, alerting, configuring the health dashboard and insights with the help of continuous inputs from internal product team. 

• Ensuring workarounds to major incidents are given where java technical expertise is required.  

• Engaging in frequent bridge calls with customers to provide functional/technical solution to their problems. 

We expect you to have 

Solution consultant (Java Techno-functional expertise) 4 - 9 years of experience in the IT/Support industry. 

We seek you with previous experience from the role of Techo functional Business Analyst/Solution Consultant in the Financial Sector where you have provided consulting and/or business analysis support in areas related to Global Payment & Cash Management.  Specialists in any of these areas will be preferred and hands on experience with solutions for various products like direct debits, direct credits, payments, virtual accounts, cash management solutions, account solutions, multi-bank payments and ISO based payments. 

We believe you have at least 4 - 9 years of experience from the role or in process. You master English fluently in speech and writing. 

We value that you as a person have the power to improve the financial sector and want to develop in a role where you can run IT and / or business-oriented change projects. You are genuinely interested in seeking new knowledge and experience, are results- and customer-oriented and used to working in Customer Success area. You should be a team player where you learn and share with the team. 

Should also have the skills to work independently and feeling confident in your professional role, where you take great responsibility and ownership of the problem at hand. 

Required Skills

Domain/Application Support Experience (Mandatory):

• Global Payments
• Cash Management
• Core Banking

Good-to-Have: Technical Understanding

• Basic to intermediate understanding of Java technologies including Core Java, Spring MVC, Spring Boot, Angular, and RESTful Web Services.
• Knowledge of Oracle, IBM MQ, and WebSphere Application Server (WAS).
• Familiarity with application servers such as WebSphere and JBoss.
• Awareness of cloud platforms including AWS and/or GCP.
• Understanding databases such as Oracle and DB2/SQL.
• Exposure to tools including Jira, Jira Service Management (JSM), and ServiceNow.
• Familiarity with CI/CD tools such as Maven and Jenkins.
• ITIL certification or knowledge of ITIL processes is preferred.
• Prior experience in Application Production Support is an advantage.

As a person you are

• Good communication & collaboration skills
• Solution oriented.
• Possess excellent analytical and problem-solving skills, who can display an ability to deal with complexity.
• Proactive and innovative
• Good communication & collaboration skills
• Having sense of ownership and accountable for your own tasks/activities.

Did we get you inspired?

We look forward to your application! Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact [email protected]

Hope to hear from you soon!

We perform background checks on all final candidates.  

Qualifications

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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