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Lyra Health

Concierge digital mental health for employees

Emotional Administrative Consultant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoMX$9.4k /mo

About the Job

Requirements

  • Knowledge of customer relationship management systems or case-management platforms.
  • Effective verbal and written communication.
  • Ability to manage complex situations.
  • Organization of time and activities.
  • Proficiency with Google Workspace tools.
  • Ability to manage stress appropriately.
  • Punctuality and adherence to instructions, procedures, and operational standards.
  • Availability for two weeks of training on the specified weekday and weekend schedule.

Responsibilities

  • Coordinate in-person and virtual appointments by receiving session coordination requests, obtaining availability and appointment options from affiliated psychologists, coordinating sessions between clients and affiliates, sending appointment confirmation emails, and assigning follow-up tasks to the Emotional Consultant referring the service.
  • Follow up on missed appointments by receiving reports from affiliated psychologists by phone or WhatsApp, promptly contacting clients, and scheduling or rescheduling appointments by phone and email.
  • Resolve questions about in-person or virtual care processes and update sessions for cases involving in-person or virtual services.
  • Manage cases in Salesforce Connected Calendar, including registering cases; sending appointment confirmations and forms to affiliates; receiving feedback; following up after the first session and at case close with clients and affiliates; administratively closing Connected Calendar cases; and recording pre- and post-CORE evaluations where applicable.

Desired Qualifications

  • A degree in Psychology.
  • Experience in customer service or a call center.
  • Experience managing digital clinical records.

About the Company

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Lyra Health

Concierge digital mental health for employees

Lyra Health provides employer-sponsored mental health care through a global network of vetted providers. It offers a concierge experience with access to self-guided programs, coaching, therapy, and medication management, available in-person, by video, or via text. A 24/7 in-house care navigator helps employees navigate care. Businesses pay for access to Lyra’s services, with the aim of reducing overall healthcare costs through better mental health support. The company differentiates itself with a large, globally distributed provider network (20,000 providers in 200+ countries) and a focus on a personalized, plumber-to-care experience for each employee, combining flexible care options, accessibility, and support. The goal is to improve employee well-being while delivering potential cost savings to employers by addressing mental health needs at scale.

Company size
1,001-5,000
Company stage
Series F
Total funding
$690.1M
Headquarters
Burlingame, CA
Founded
2015

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