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Esri

Builds mapping software for governments and firms

Senior Observability Engineer - ArcGIS Enterprise

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeRedlands, CA, USA$93.6k - $159.3kIn-person

About the Job

Requirements

  • At least 5 years of experience with ArcGIS Enterprise and ArcGIS platform technologies.
  • A solid foundation in observability concepts, including metrics, logs, traces, service-level indicators, and service-level objectives.
  • Hands-on experience with Prometheus and Grafana.
  • Robust experience developing and implementing test plans and test automation.
  • Experience working with Python, Java, or other scripting languages.
  • Strong experience translating customer needs in observability into technical requirements for the team.
  • A bachelor's degree in computer science, software engineering, information systems, or a related technical field.

Responsibilities

  • Translate customer needs and industry trends into technical requirements for future ArcGIS Enterprise software releases.
  • Design and evolve end-to-end observability pipelines spanning metrics, logs, traces, and events across ArcGIS Enterprise deployments.
  • Contribute to designing artificial intelligence-driven root cause analysis capabilities that accelerate troubleshooting and incident resolution.
  • Partner on designing data-driven models that generate sizing and capacity guidance for customers.
  • Collaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases.
  • Share workflows in help topics, blog articles, presentations, tutorials, and samples.
  • Troubleshoot and triage customer issues.
  • Review and analyze automated test results, report status on software quality and stability, and certify software quality.

Desired Qualifications

  • Experience with capacity planning, performance engineering, and chaos engineering.
  • Familiarity with artificial intelligence and machine learning concepts, especially as applied to operational data.
  • Working knowledge of Kubernetes resource management, including requests, limits, throttling, and out-of-memory conditions.
  • Hands-on experience building or operating large-scale distributed systems.
  • Experience designing and deploying solutions in AWS and/or Azure.
  • A master's degree in computer science, software engineering, information systems, or a related technical field.

About the Company

Esri

Builds mapping software for governments and firms

Esri builds ArcGIS, the mapping and analysis software that governments, companies, and universities use to put their data on maps and study where and why things happen. In 1982, it released ARC/INFO, the first commercial geographic information system program, which ties places on a map to records in a database. Analysts make maps and run analyses in the ArcGIS Pro desktop app, teams share maps, dashboards, and field-survey apps through ArcGIS Online, and large agencies run ArcGIS Enterprise on their own servers. Customers pay for software licenses and subscriptions, and Esri also earns fees for consulting and training. Esri was founded in 1969 and is based in Redlands, California.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Redlands, CA
Founded
1969

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