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BMC Software

IT management software for mainframes

Lead Forward Deployed Engineer - AI

Implementation & Technical Account ManagementUpdated on Nov 7
Full-timePoland

About the Job

Requirements

  • Typically 8–13 years of relevant experience.
  • A bachelor's or master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Python and software-engineering fundamentals, plus literacy in large language models, retrieval-augmented generation, agents, and prompt engineering; depth scales with level.
  • Experience with enterprise systems and API integration, and cloud platforms including AWS, Azure, and Google Cloud Platform.
  • Experience with containers and orchestration including Docker, Kubernetes, and OpenShift, and with continuous integration and continuous delivery as level requires.
  • Excellent verbal and written communication, with customer comfort scaling with level.
  • Ability to prototype rapidly, take ownership, and travel as needed.
  • Experience adopting practices across multiple engagements or teams.
  • Ability to set delivery standards for customer engineering beyond an individual account.
  • Ability to balance customization requests with productized, supportable solutions.

Responsibilities

  • Deploy, configure, and customize BMC agentic AI in customer environments, including on-premises, hyperscaler, or OpenShift environments, to deliver value from day one.
  • Own features and integrations end-to-end, including when requirements are incomplete or evolving.
  • Build integrations with customer systems and cloud platforms, including AWS, Azure, and Google Cloud Platform.
  • Support proofs of concept and pilots end-to-end, resolve technical and business blockers, and keep stakeholders informed.
  • Work directly with customers across regions and time zones, with travel as required.
  • Advise customers technically on agentic AI adoption using human-in-the-loop and governed approaches.
  • Feed field learnings based on real usage back to product and engineering teams.
  • Contribute practical engineering standards, including continuous integration and continuous delivery, automated testing, and DevOps practices.
  • Define repeatable deployment, integration, and value-realization patterns across customers.
  • Provide technical leadership for complex and strategic accounts and escalate systemic product gaps with prioritization.
  • Coach and raise the standards of the acceleration engineering practice.
  • Align Product, Engineering, Security, and Customer teams on shared field standards.

Desired Qualifications

  • Experience with customer, on-premises, or air-gapped deployments.
  • Presales, solutions-engineering, or professional-services experience.
  • Domain exposure relevant to the hiring team, and Agile or Atlassian experience.

About the Company

BMC Software

IT management software for mainframes

What BMC Software does: It provides software to manage and optimize large enterprise IT environments, from IBM mainframes to modern cloud systems. How its product works: Its tools monitor, manage, and automate IT infrastructure across mainframes, distributed servers, and cloud platforms, helping teams keep systems running, secure, and efficient. How it stands out from competitors: It has a long track record starting with mainframe software and has grown through targeted acquisitions to offer a broad suite for end-to-end IT operations, spanning on‑premises and cloud, with strategic ownership changes that gave it room to adapt. What its goal is: to help enterprises operate complex IT environments more reliably and efficiently by providing integrated software for mainframes, distributed systems, and cloud management.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1980

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