Reservations Agent

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Managing guest bookings, changes, and cancellations with accuracy and professionalism.
• Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
• Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
• Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
• Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
• Collaborating with the front office and sales team to maximise occupancy and revenue.
• Delivering exceptional guest service and resolving booking-related issues promptly and effectively.

Qualifications

The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry, along with:

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficiency in hotel property management systems (PMS) and familiarity with reservations software Opera Cloud is an advantage.
• A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
• Ability to work collaboratively in a team-oriented environment.

Additional Information

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.