We are looking for a passionate and results-driven Manager of Renewals to oversee and drive the renewal process for our customers in the EMEA region. In this role, you will manage a team of Renewals Managers, develop and execute renewal strategies, and ensure the continued success of our customers. You will play a pivotal role in contributing to Asana’s growth and customer retention in EMEA.
Your focus areas will include: Ownership of Renewal rate and providing accurate forecasting, define renewals and account management playbooks, identify process and tooling gaps, provide hands-on coaching, build strong x-functional relationships and team culture. If you are someone who can thrive under ambiguity, excited about new challenges and not afraid to roll up your sleeves, this opportunity will provide a ton of ownership, visibility and fulfillment.
This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements.
What You’ll Achieve
- Team Leadership: Lead and mentor a team of Renewals managers, providing guidance and coaching to ensure they meet and exceed renewal targets.Foster a collaborative and high-performance culture within the renewals team.
- Renewal Strategy:
- Develop and execute effective renewal strategies for EMEA, focusing on maximizing renewal rates and revenue growth.
- Influence our global Renewals program and take responsibility to scale the operations across our regions
- Create the vision that can be scaled globally
- Collaborate with Sales, Customer Success, and Product teams to identify opportunities for upsell and cross-sell during the renewal process.
- Customer Engagement: Build and maintain strong relationships with key customers, acting as the primary point of contact during the renewal process. Proactively address customer concerns and objections to secure renewals and ensure customer satisfaction.
- Forecasting and Reporting: Maintain accurate records of customer renewal status, revenue forecasts, and pipeline data.Provide regular reports and insights to senior management regarding renewal performance, trends, and opportunities.
- Contract Management: Manage contract renewals, negotiate pricing and contract terms, and ensure compliance with company policies and objectives.
- Process Improvement: Continuously evaluate and optimize the renewal process to enhance efficiency and effectiveness. Collaborate with cross-functional teams to streamline and improve the overall customer experience.
About you
- 5+ year of leadership experience in Renewals.
- Proven experience in SaaS or subscription-based sales, renewals, or account management in the EMEA region.
- Strong leadership skills with a successful track record of team management and achieving targets.
- Excellent communication and negotiation skills.
- Experience building and leading global Renewal organisations would be an advantage.
- Data-driven decision-making and proficiency in CRM tools (e.g., Salesforce).
- A customer-centric mindset with a passion for delivering outstanding service.
At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between £86,000 - £110,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
About us
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune’s #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
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