Simplify Logo

Full-Time

Fraud Prevention and Detection Specialist

Money

Confirmed live in the last 24 hours

SoFi

SoFi

1,001-5,000 employees

Offers diverse personal finance solutions

Financial Services
Fintech

Entry, Junior

Jacksonville, FL, USA + 1 more

More locations: Cottonwood Heights, UT, USA

Category
Risk Management
Finance & Banking
Required Skills
Communications
Requirements
  • 1 or more years experience in banking, financial services, and/or other related industries preferred
  • Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
  • Ability to use Microsoft Office products.
  • Excellent written and verbal communication skills
  • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
  • Detail-oriented and process-oriented approach
  • Accepts responsibility, ownership, and accountability for work results
  • Finds a high-volume, dynamic, and team-focused environment engaging
  • Ability to organize and prioritize workload
  • High school diploma or equivalent required
  • Must have the availability to work flexible hours that will include weekends
Responsibilities
  • Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
  • Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
  • Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
  • Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
  • Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
  • Interacts with SoFi members, as needed, who are reporting fraudulent activity
  • Review Member accounts for potential fraudulent activity
  • Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
  • Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
  • Provide escalation and updates to the supervisor regarding alerts worked
  • Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
  • Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
  • Handle any special projects as assigned by the fraud management team

SoFi provides a variety of financial services aimed at helping individuals manage their money effectively. Its offerings include home loans, personal loans, student loan refinancing, credit cards, and investment options. SoFi's platform is designed to be user-friendly and mobile-first, allowing members to easily access and utilize these services. The company differentiates itself from competitors by offering a comprehensive suite of financial products under one roof, along with educational resources to assist users in making informed financial decisions. SoFi's goal is to create a seamless experience for its members, encouraging them to engage with multiple services while fostering an inclusive environment.

Company Stage

IPO

Total Funding

$6.2B

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • SoFi's strategic partnerships and securitization deals, such as the $350M loan securitization with PGIM, bolster its lending capabilities and financial stability.
  • The company's innovative approach to financial wellness, including the integration of spending, saving, and lending products, offers employees a dynamic and forward-thinking work environment.
  • SoFi's commitment to inclusivity and a welcoming environment fosters a positive workplace culture, enhancing employee satisfaction and retention.

What critics are saying

  • Regulatory challenges, such as the recent $1.1M fine for failing to verify customer accounts, could impact SoFi's reputation and operational costs.
  • The competitive fintech landscape requires continuous innovation to maintain market share, posing a risk if SoFi fails to keep pace with industry advancements.

What makes SoFi unique

  • SoFi's mobile-first approach and comprehensive suite of financial services create a seamless, integrated experience that sets it apart from traditional financial institutions.
  • The company's focus on member-centric services, including discounted financial planning and educational resources, enhances customer loyalty and engagement.
  • SoFi's recent expansion into alternative investments through partnerships like Templum provides unique investment opportunities for retail investors, distinguishing it from other fintech platforms.

Benefits

You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.

Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.

Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.