Technical Services Manager

Primary location: Macon, Georgia 
Relocation offered: Yes 
Employment status: Full-Time 
Travel: 11%-25% 
Non-compete: No 

The estimated base salary range for this role is “$135,000 to $155,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong? 

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

 By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

Under the guidance of the Plant Manager, the Technical Services Manager is responsible for the effective management and coordination of plant chemistry, process engineering, laboratory resources, and plant quality assurance. This role drives Process and Chemistry support through the application of good science, New Product Development, Lean initiatives, Quality Assurance, Six Sigma, Cost Reduction Planning, and Business Process Management. The position is accountable for developing and sustaining the management systems that support these functions while fostering organizational effectiveness and continuous improvement. Leadership responsibilities include aligning technical resources with the plant's vision, mission, principles, and values, and implementing systems that motivate and enable teams to achieve operational excellence. The position will not start until January 2027.

What's in it for you?

• Lead high-impact quality, process engineering, and continuous improvement initiatives.
• Drive meaningful change through Lean, Six Sigma, and operational excellence programs.
• Influence plant strategy while developing high-performing technical teams.

What does a Technical Services Manager do?

• Promotes the Plant Safety Process by leading the process and maintaining a high level of awareness and operating discipline for all plant safety policies.
• Develops the departmental goals consistent with Plant, Corporate and Operational goals and provides the leadership for the planning process to meet these goals.
• Manages own organization; guides and advises personnel in interpretation of Plant and Company policies and the Union contract. Helps resolve non-routine personnel problems.
• Actively supports and engages in the Lean transformation and related efforts, including daily Gemba Walks, Quality Glass Wall, VSM sessions, Driving MDI and HOP, and creation and use of Standard Work.
• Oversees the continued evolution, development, and execution of plant quality processes, such as the daily board reviews, Q & S reviews, technical and quality assessments, and IPQA performance and attainment.
• Develops and manages effective communication process for own organization.
• Develops organization so that they operate at the right level of work, and so that good science is being applied in all areas.
• Promotes the implementation of MDI, daily excellence and the use of support tools such as Six Sigma efforts and use of Lean tools and concepts.
• Manages the oversight process that ensures compliance to product requirements.
• Acts as the plant contact to the Technology Department.
• Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints.
• Provides for and promotes regular communication between their organization, maintenance and the business units.
• Recommends and provides leadership support to the implementation of new process improvement projects related to safety, process effectiveness and cost.
• Keeps abreast of technical developments and advances in appropriate fields. Devises and/or recommends their application where considered advantageous.
• Continually provides for assessment and feedback of employees’ performance. Develops organization and individuals using the dialogue process.
• Promotes excellence in housekeeping, using and applying 5S tools.

Supervisory Responsibilities

Supervises a team of multiple process engineers (6), quality technicians (2), and a quality specialist.

Travel

Less than 25%.

Required Qualifications

• Bachelor’s degree in chemistry, quality, engineering or related discipline
• 5+ years of plant chemistry, process engineering, and quality assurance experience
• 3+ years of manufacturing experience
• Ability to understand and use various computer software programs
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• SAP experience
• Experience training and coaching others on process improvement methods
• Proficiency in computer applications, including MS Office

What will make you successful?

• Excellent communication, presentation, and organization skills
• Excellent analytical and problem-solving skills with high attention to detail and accuracy
• Strong time management and multi-tasking skills
• Ability to interact with colleagues at various levels of management
• Strong facilitation and project management skills and ability to lead cross-functional teams
• Excellent analytical, communications, and interpersonal skills

What will make you stand out?

• Master’s degree
• Six Sigma Black or Green Belt certification
• Lean certification

Physical and Mental Demands  

• The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:  sit or stand for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel. 

Work Environment  

• The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones, as well as spending time on the plant floor, which is not climate controlled, and the employee will be exposed to dust, water, heat, and cold.  Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!