Operations Coordinator

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Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

We are seeking a detail-oriented Operations Specialist to manage end-to-end clinical and healthcare logistics shipments. In this role, you will spend the majority of your time performing computer-based coordination—booking shipments, managing import/export documentation, and tracking/tracing freight—while also supporting hands-on warehouse operations, including specialized cold-chain packaging.

This position requires full proficiency across a range of logistics assignments, the ability to work independently with limited supervision, and strong problem-solving skills to handle atypical situations and mentor less experienced colleagues.

• Shipment Coordination & Compliance: Book domestic and international shipments, prepare and verify accurate import/export documentation, and actively track and trace freight to ensure on-time delivery.
• Problem Solving & Analysis: Proactively identify key issues and patterns from partial or conflicting data, developing practical solutions for complex or infrequently occurring logistics challenges.
• Cold-Chain & Warehouse Operations: Prepare, set up, and condition specialized packaging using liquid nitrogen, strictly adhering to safety protocols and wearing required personal protective equipment (PPE).
• Systems & Reporting: Utilize Microsoft Office (specifically Excel and Outlook) and internal logistics platforms to manage daily workflows, update shipment statuses, and communicate with internal teams and partners.
• Team Support: Operate effectively in a fast-paced environment while providing guidance and operational support to junior team members.

Required:

• Minimum of 1 year of experience in healthcare logistics, clinical supply chain, or a related logistics environment.
• Demonstrated experience booking shipments, tracking and tracing freight, and handling import/export documentation.
• Proficiency in Microsoft Office Suite, with strong working knowledge of Excel and Outlook.
• Exceptional attention to detail and the ability to thrive in a fast-paced, deadline-driven environment.
• Willingness and ability to follow strict safety procedures when working with hazardous materials and cryogenic substances.

Preferred:

• Prior experience working in a healthcare or pharmaceutical warehouse environment.
• Forklift certification or experience operating warehouse material handling equipment.

Physical Requirements & Safety Compliance

• Cryogenic & PPE Compliance: Must be able to safely handle and condition specialized cold-chain shippers using liquid nitrogen. Strict adherence to safety protocols is mandatory, including wearing required personal protective equipment (PPE) such as cryogenic gloves, face shields, safety glasses, and protective aprons/footwear.
• Warehouse & Lifting Demands: Ability to stand, walk, bend, reach, and twist during warehouse operations, as well as regularly lift, push, or move packages and shipping containers weighing up to [Insert Weight, e.g., 50 lbs].
• Work Environment: Comfort working in both a standard office setting (extended periods at a computer workstation) and an active warehouse environment with exposure to temperature-controlled or cold-storage areas.

Pay: 20.40 - 24.48 an hour

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.