Sporty Group

Ad-free sports app offering live scores

Operations Associate

Business OperationsConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

Fluency in English.
Strong Excel and Google Spreadsheet skills.
Current or previous experience in the iGaming or sports betting industry.
Detail-oriented approach.
Analytics-driven approach.
Ability to work flexible shifts, including possible public holidays and weekends.

Responsibilities

Develop reports to optimize fraud detection and operational efficiency.
Maintain and improve internal standard operating procedures, tools, and knowledge base.
Monitor payment systems and payment service providers using Grafana and Slack for real-time alerts.
Handle day-to-day backend operations, including query resolution, content management, and escalations.
Monitor and manage Customer Service operations.
Analyze Customer Service processes and identify areas for performance or process improvements.
Handle level 2/3 escalations by analyzing data and customer history to support the Customer Service team.
Escalate issues to Product, Technology, Trading, and Payment teams as required.
Reconcile online payment transactions and monitor success rates from downstream service providers.
Check potential fraud activities, mitigate risk in online transactions, and promptly escalate issues as needed.
Execute daily and monthly payment reviews and provide reports as needed.
Manage website content, including banners, comment filtering, promotion landing pages, and other website content.
Handle customer queries via social media, web chat, email, and calls.

Desired Qualifications

At least one year of Level 2 Support or Payment/Tech specialist experience in gaming, with an interest in sports.

About the role

As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alerts. This will be a night shift role hours from 23:00pm - 07:00am and hybrid located at our Cape Town office.

What you'll be doing

Handling day-to-day backend operations including query resolution, content management and escalations
Monitoring and managing Customer Service operations
Analyse Customer Service processes and help identify areas of performance or process improvements
Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to the Product, Technology, Trading and Payment teams as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners, comments filtering, promotion landing pages, website content
Handle customer queries via Social Media, Web Chat, E-mail and Calls

What you'll bring

Fluency in English
Strong Excel/Google Spreadsheet skills
Current or previous experience in the iGaming/Sports betting industry
1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred
Detail-oriented
Analytics-driven
Should be able to work on flexible shifts, including possibly working on public holidays and weekends

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.

About the Company

Sporty Group

Ad-free sports app offering live scores

Sporty Group runs Sporty.com, a free, ad-free sports app that provides top sports news, live football scores, football live streaming, sports odds, and interactive chats. The platform works by delivering real-time updates and content to users who can follow, like, share, and watch sports content within the app, with many social features including chats with football legends and influencers. Unlike many competitors, it does not show ads and focuses on building a large, engaged community through partnerships and sponsorships with sports organizations and brands. The goal is to attract a large user base by offering free access and then monetize through partnerships, sponsorships, and future premium features.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Campbell, CA
Founded: 2013

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