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Carilion Clinic

Non-profit health system delivering comprehensive care

Healthcare Administrative Associate - Family Medicine

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeRoanoke, VA, USA$16.18 - $22.65In-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • No prior experience is required.
  • Strong customer service orientation and communication skills.
  • Knowledge of medical terminology, office procedures, and electronic medical records.
  • Proficiency in computer data entry and Microsoft Office applications.
  • Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

  • Perform front-office functions including patient registration, scheduling, check-in, and check-out processes.
  • Manage multi-line phone systems, screen calls, and route messages appropriately.
  • Maintain accurate patient demographic, insurance, and eligibility information.
  • Collect co-payments, deductibles, and other payments, and balance daily transactions.
  • Coordinate referrals and obtain insurance authorizations as required.
  • Maintain and organize medical records in compliance with regulatory standards.
  • Perform charge entry and coding support, and resolve billing-related issues.
  • Use electronic medical record systems for scheduling, reporting, and documentation.
  • Provide directions and assistance to patients and visitors.
  • Maintain reports, databases, and spreadsheets, and perform basic data analysis.
  • Support administrative functions including correspondence, reports, and meeting materials.
  • Assist with event coordination, scheduling logistics, and departmental projects.
  • Perform basic clinical support tasks under supervision as assigned.
  • Serve as a resource for team members and assist with training as needed.
  • Maintain a safe, organized, and efficient work environment.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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