Shipfusion

3PL ecommerce fulfillment with managed warehousing

Director of IT & Infrastructure

IT OperationsConfirmed live in the last 24 hours

Full-timeIrving, TX, USANo salary listedIn-person

About the Job

Requirements

Experience defining and owning IT and infrastructure roadmaps across endpoint management, network architecture, identity, SaaS, cloud infrastructure, and IoT.
Ability to advise Product and Engineering on IT capabilities, product features, integrations, and customer-facing infrastructure decisions.
Experience setting warehouse technology strategy with Operations leadership, including IoT, networking, and endpoint choices for fulfillment performance and new site launches.
Experience owning SOC 2 IT controls, including audit readiness, evidence collection, control design, and remediation.
Knowledge of IT security and compliance for corporate and operational systems, including Zero Trust, identity and access management, endpoint security, and vendor risk.
Experience developing IT budgets and managing vendor portfolios, including selection, contract negotiation, renewals, and total cost of ownership analysis.
Ability to build IT levels frameworks, career ladders, and hiring plans in partnership with Technology and People leadership.
Experience coaching, setting goals for, and supporting the growth of direct reports, and setting direction for a broader distributed IT team.
Experience making architectural decisions on infrastructure challenges, including site launches, platform migrations, security incidents, and cross-functional integrations.
Knowledge of Ubuntu server estates and AWS infrastructure used for IT and operational systems.
Ability to define network design patterns, MDM policies, identity integrations, and monitoring and alerting standards.
Ability to represent IT in technology leadership discussions and advise executives on business continuity, incident response, and infrastructure risk.

Responsibilities

Define and own the multi-year IT and infrastructure roadmap covering endpoint management, network architecture, identity, SaaS portfolio, cloud footprint, and IoT, aligned with company growth and product strategy.
Partner with Product and Engineering as a technical consultant on IT capabilities, product features, integrations, and customer-facing infrastructure decisions.
Partner with Operations leadership on warehouse technology strategy, including how IoT, networking, and endpoint choices support fulfillment performance and new site launches.
Own SOC 2 IT controls end-to-end, including audit readiness, evidence collection, control design, and remediation.
Define the IT security and compliance posture for corporate and operational systems, including Zero Trust principles, identity and access management, endpoint security, and vendor risk.
Develop and steward the IT budget and vendor portfolio through vendor selection, contract negotiation, renewal strategy, and total cost of ownership analysis.
Build the IT levels framework, career ladders, and hiring plan with the SVP of Technology and People team.
Manage the IT Team Lead as a direct report, providing coaching, goal-setting, and growth support.
Set direction for the broader IT team across Chicago, York, and Las Vegas through the Operations Manager.
Build a proactive, platform-driven IT operations culture, moving the team from reactive ticket handling to engineered reliability.
Partner with the SVP of Technology on IT organization hiring, performance, and succession planning.
Lead architectural decisions for new site launches, major platform migrations, security incidents requiring senior judgment, and cross-functional integration questions.
Own server compliance and the corporate cloud footprint, including the Ubuntu server estate and AWS infrastructure used for IT and operational systems.
Define standards and reference architectures for implementation by the Operations Manager and L3 specialists, including network design patterns, MDM policies, identity integrations, and monitoring and alerting standards.
Perform hands-on technical work when senior technical judgment is required.
Represent IT at the technology leadership table and propose company-wide decisions on tooling, process, and infrastructure investment.
Build working relationships with Engineering's TechOps function, Operations, Finance, and People teams.
Serve as the senior IT voice to the executive team on business continuity, incident response, and infrastructure risk.

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion, we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

Shipfusion is hiring a Director of IT & Infrastructure to lead the strategic direction of our IT, IoT, and Cloud Infrastructure functions across North America. Reporting to the Sr. VP, Technology, this is a senior leadership role for someone who treats IT as a strategic enabler of business growth and not a cost centre to be managed. This is the first dedicated leadership role of its kind at Shipfusion. You'll be defining the function as much as running it.

In this role you will...

Strategic Leadership

Define and own the multi-year IT and infrastructure roadmap, covering endpoint management, network architecture, identity, SaaS portfolio, cloud footprint, and IoT, aligned to Shipfusion's growth and product strategy
Partner with Product and Engineering as a technical consultant on how IT capabilities can enable new product features, integrations, and customer-facing infrastructure decisions
Partner with Operations leadership on warehouse technology strategy how IoT, networking, and endpoint choices support fulfillment performance and new site launches
Own SOC2 IT controls end-to-end, including audit readiness, evidence collection, control design, and remediation
Define the IT security and compliance posture for the company's corporate and operational systems: Zero Trust principles, identity and access management, endpoint security, vendor risk
Develop and steward the IT budget and vendor portfolio: strategic vendor selection, contract negotiation, renewal strategy, total cost of ownership analysis
Build the IT levels framework, career ladders, and hiring plan for the IT organization in partnership with the SVP of Technology and People team

People Leadership

Manage the IT Team Lead as a direct report, providing coaching, goal-setting, and growth support
Through the Ops Manager, set direction for the broader IT team across Chicago, York, and Las Vegas
Build a culture of proactive, platform-driven IT operations: moving the team from reactive ticket-handling to engineered reliability
Partner with the SVP of Technology on hiring, performance, and succession planning for the IT organization

Hands on Architecture and Problem Solving

Lead architectural decisions on novel infrastructure problems: new site launches, major platform migrations, security incidents requiring senior judgment, cross-functional integration questions
Own the server compliance and corporate cloud footprint: Ubuntu server estate, AWS infrastructure used for IT and operational systems (distinct from product engineering infrastructure, which is owned by the TechOps function within Engineering)
Define standards and reference architectures that the Ops Manager and L3 specialists implement: network design patterns, MDM policies, identity integrations, monitoring and alerting standards
Step into hands-on work when the problem requires senior technical judgment, not as default mode, but when it's the right tool for the moment

Cross Functional Influence

Represent IT at the technology leadership table; bring forward proposals that shape company-wide decisions on tooling, process, and infrastructure investment
Build effective working relationships with Engineering's TechOps function, Operations, Finance, and People teams
Be the senior IT voice on business continuity, incident response, and infrastructure risk for the executive team

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

About the Company

Shipfusion

3PL ecommerce fulfillment with managed warehousing

Shipfusion is a third-party logistics (3PL) provider focused on ecommerce fulfillment. It runs fully managed warehouses in major hubs such as Los Angeles and Toronto, with plans for additional facilities in Philadelphia, Atlanta, and Dallas. The company handles end-to-end logistics, including order processing, inventory management, shipping, and returns, and syncs with existing ecommerce channels to auto-run orders with accuracy. Its services are tailored to a wide range of clients—from traditional retailers and crowdfunding campaigns to subscription services—offering scalable fulfillment that grows with a brand while minimizing logistics stress. Revenue comes from warehousing, order processing, and shipping fees, complemented by competitively negotiated carrier rates. Shipfusion’s goal is to reduce fulfillment times and costs for clients, improving operational efficiency and customer satisfaction.

Company size: 51-200
Company stage: Growth Equity (Venture Capital)
Total funding: $40M
Headquarters: Toronto, Canada
Founded: 2014

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