Senior Endpoint Administrator Supervisor

Job Title

Senior Endpoint Administrator Supervisor

Pay Rate Min to Mid Range

$90,528.00 - $113,160.00

Time Type

Full time

Summary

Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities.  This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.

The Senior Endpoint Administrator (Supervisor) is responsible for maintaining Microsoft Windows Operating Systems, macOS, and Mobile Device Management; including operating system deployment, application packaging and deployment, software updates and patching, policy building, and desktop automation.  This role maintains the quality, security, consistency, and availability of all endpoint hardware, software, and services. 

Description

Duties and Responsibilities:

• Supervise, coach, mentor, and train other professionals on the Configuration Management team.

• Lead upgrades, maintenance, and configuration of endpoint management suite to include System Center Configuration Manager (SCCM), Apple Business Manager, AutoPilot, and Intune

• Install, configure, test, and maintain operating systems, desktop/mobile application software, and system management tools

• Research new technology in response to enterprise-scale business requirements, systems configurations, or technology innovations

• Develop and maintain relevant documentation for new enterprise-scale technologies

• Lead and test system performance for potential bottlenecks and collaborate to drive solutions and implement changes

• Monitor and administer the operations of systems and services supporting computing endpoints, including endpoint management, configuration, and security tools

• Communicate frequently with management on the performance status of services, projects, and operations.

• Manage and support projects supporting endpoint technologies

• Ensure deployments maintain software compatibility and ensure deployed images and software do not reach end-of-life

• Perform development of scripting, application packaging, and provisioning and deployment of applications and services related to endpoint computing management

• Ensure audit and compliance successful outcomes by identifying problems and implementing solutions

• Track endpoint usages and assess statistics by producing reports to provide data enabling efficient deployment and utilization of computer resources

• Manage support queues and ensure responses are professional, consistent, timely and accurate

• Research and recommend new tools and applications for internal use and customer support

• Prioritize workload in support of business objectives

• Perform other related technology duties and projects as assigned

Minimum Qualifications:

• Graduation from an accredited college or university with a relevant degree, 5+ years of experience, or an equivalent combination of education and experience 

• Demonstrated knowledge, design experience, administration experience, and use of Microsoft SCCM / Enterprise Configuration Management (ECM), Microsoft Endpoint Manager, Microsoft Intune, Microsoft Autopilot, Apple Business Manager, and application deployment packaging methodologies and endpoint computing management software tools

• Demonstrated knowledge of industry-standard endpoint computing management and technology support organization best practices, help desk and customer service

• Ability to manage time effectively and work with minimum supervision

• Ability to work with a team in a structured environment, adhering to standardized work practices

• Ability to stay abreast of new and emerging technology solutions by participating in technical training and technology briefings / webinars, including self-paced and other staff development activities

• Proficient in Windows Desktop Operating Systems and macOS desktop installation and administration

• Understanding of Active Directory, Azure Active Directory, and basic networking (TCP/IP, switching, routing)

• Strong knowledge of PowerShell scripting language

• Excellent verbal and written communication

• Ability to handle diverse situations, multiple tasks, and rapidly changing priorities

• Ability to recognize basic procedural issues and escalate when appropriate

• Highly proficient using Microsoft Office

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Required to be on call 24 hours

• May be required to work more than 40 hours during the workweek

• May be required to work weekends

• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Preferred Qualifications:

• Experience with ServiceNow IT Service Management

• ITIL certification

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.