A bachelor's degree or equivalent in Business, Information Technology, Computer Science, Engineering, or another related field.
At least 3 years of relevant experience in quality assurance, software testing, business analysis, or a combination of these areas.
A good understanding of software testing principles and methodologies.
Ability to create test cases, scenarios, and defect reports.
A good understanding of business processes and requirements analysis.
Fluency in English and Arabic.
Ability to communicate effectively with both technical and non-technical stakeholders.
Client-facing and presentation skills.
Ability to manage priorities, work independently, and take ownership of assigned activities.
Ability to work in a fast-paced, project-based environment.
Responsibilities
Gather, analyze, and document business and functional requirements.
Work with clients, business users, and project teams to understand needs and translate them into clear requirements.
Prepare user stories, functional specifications, process flows, and acceptance criteria.
Participate in workshops, requirement reviews, and solution discussions.
Support the team in identifying gaps, risks, and opportunities for process improvement.
Prepare test scenarios, test cases, and test data based on business requirements.
Perform functional, integration, regression, and user acceptance testing.
Identify, document, and follow up on defects through resolution.
Validate that Salesforce solutions meet agreed business and functional requirements.
Support user acceptance testing activities and assist clients and users during testing phases.
Ensure documentation and traceability between requirements, testing, and delivered solutions.
Work with Salesforce consultants, developers, project managers, and business stakeholders.
Participate in project meetings and provide updates on testing and business analysis activities.
Communicate with clients and contribute to a positive client experience.
Support project delivery by identifying issues early and proposing solutions.
Desired Qualifications
Experience working within a customer relationship management, software-as-a-service, or Salesforce environment.
Experience with Agile methodologies and tools.
Knowledge of Salesforce functionality and ecosystem.
Technical familiarity with application programming interfaces, databases, SQL, integrations, or basic development concepts.
French language skills.
Job Description
Position Overview
We are looking for a QA / Test / Business Analyst to join our team and work on projects within the Salesforce Ecosystem. The role combines business analysis, functional testing, and quality assurance to ensure that solutions meet business requirements and deliver a high-quality user experience.
The ideal candidate is analytical, detail-oriented, customer-focused, and able to communicate effectively with both business and technical stakeholders.
Qualifications
Requirements Education & Experience
Bachelor’s degree or equivalent in Business, Information Technology, Computer Science, Engineering, or another related field.
Minimum 3 years of relevant experience in QA, software testing, business analysis, or a combination of these areas.
Experience working within a CRM, SaaS, or Salesforce environment is highly desirable.
Experience with Agile methodologies and tools is an advantage.
Technical Skills
Good understanding of software testing principles and methodologies.
Ability to create test cases, scenarios, and defect reports.
Strong analytical and problem-solving skills.
Good understanding of business processes and requirements analysis.
Knowledge of Salesforce functionality and ecosystem is an advantage.
Technical knowledge, including familiarity with APIs, databases, SQL, integrations, or basic development concepts, is a strong advantage.
Languages
Fluent in English and Arabic.
French is a plus.
Soft Skills
Excellent communication and interpersonal skills.
Strong client-facing and presentation skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Strong analytical and critical-thinking abilities.
Detail-oriented with a strong focus on quality.
Proactive, organized, and able to manage priorities.
Team player with a collaborative mindset.
Ability to work independently and take ownership of assigned activities.
Adaptable and comfortable working in a fast-paced, project-based environment.
Key Responsibilities
Business Analysis
Gather, analyze, and document business and functional requirements.
Work closely with clients, business users, and project teams to understand needs and translate them into clear requirements.
Prepare user stories, functional specifications, process flows, and acceptance criteria.
Participate in workshops, requirement reviews, and solution discussions.
Support the team in identifying gaps, risks, and opportunities for process improvement.
QA & Testing
Prepare test scenarios, test cases, and test data based on business requirements.
Perform functional, integration, regression, and user acceptance testing.
Identify, document, and follow up on defects through resolution.
Validate that Salesforce solutions meet agreed business and functional requirements.
Support UAT activities and assist clients/users during testing phases.
Ensure proper documentation and traceability between requirements, testing, and delivered solutions.
Project & Client Collaboration
Work closely with Salesforce consultants, developers, project managers, and business stakeholders.
Participate in project meetings and provide clear updates on testing and business analysis activities.
Communicate effectively with clients and contribute to a positive client experience.
Support project delivery by identifying issues early and proactively proposing solutions.
Additional Information
What We Look For
A professional who can bridge the gap between business needs and technical delivery, ensuring that Salesforce solutions are well understood, properly tested, and aligned with client expectations. The ideal candidate combines strong analytical and communication skills with a genuine interest in technology and quality.