Full-Time

Sr. Technical Account Manager

Remote

Posted on 5/2/2024

Highspot

Highspot

501-1,000 employees

Optimizes customer conversations with integrated sales platform

Data & Analytics
AI & Machine Learning

Senior

Remote in Canada

Required Skills
Communications
Requirements
  • 5+ years of experience in a client-facing technical role
  • Excellent technical aptitude
  • Strong understanding of software development processes and methodologies
  • Exemplary communication and interpersonal skills
  • Proven problem-solving and critical thinking skills
  • Capacity to manage multiple projects and clients concurrently
  • Familiarity with integrating CRM and SSO software
  • Proficiency in technical domains such as email deliverability and APIs
Responsibilities
  • Serve as the primary technical liaison between the company and largest customers
  • Provide technical guidance and expert solution advice to customers
  • Lead engaging and insightful discussions during customer meetings
  • Identify opportunities for product enhancement and process optimization
  • Manage customer expectations and deliverables through effective communication

Highspot provides a comprehensive sales enablement platform integrating content management, sales plays, buyer engagement, training, coaching, and analytics to optimize customer conversations and drive repeatable revenue outcomes. The platform leverages native content and guidance, training, coaching, and engagement intelligence to empower sales teams and enhance performance.

Company Stage

Series F

Total Funding

$764.9M

Headquarters

Seattle, Washington

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-13%

2 year growth

0%

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year