Resource Officer @ Autotrader.ca

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Collateral Management is a national, end-to-end, managed technology solution that offers industry insight and multi-channel collection strategies to maximize funds recovered. Collateral Management helps you remain compliant in all jurisdictions, alleviating your exposure to reputational and financial risks. Visit tradercorporation.com to learn more. .

TRADER Corporation's parent company AutoScout24 is the largest pan-European online car market with over 2 million listings and more than 43,000 dealer customers. With AutoScout24, users can find, finance, buy, subscribe for and sell used and new cars. The marketplace provides inspiration on cars and other vehicles and makes hard decisions easy.

Since 1998 AutoScout24 has been offering private users, car dealers and other cooperation partners from the automotive, financial and insurance services sector a comprehensive digital platform for car trading. The online marketplace includes used and new cars, motorcycles as well as commercial vehicles. AutoScout24 has over 30 million users per month, more than 43,000 dealers and around 500 employees. In addition to Germany, AutoScout24 is also represented in the European core markets of Belgium, Luxembourg, the Netherlands, Italy, France and Austria.

More information on www.autoscout24.de

Experience leveraging AI, Generative AI (GenAI) to enhance engineering productivity, automate repetitive tasks, and optimize workflows. Candidates should demonstrate the ability to integrate AI-driven solutions into their daily work — such as code generation, debugging, reviews, documentation, and decision support—to improve efficiency for themselves and their teams. A proactive approach to exploring and implementing AI tools that drive innovation and streamline development processes is highly valued

Core Accountabilities:

Support special client project ensuring orders are processed within SLA. Conduct OPH/AHT, UAT and BAT testing for corporate initiatives.

Reviews and audits transactions to ensure accuracy and validity of costs charged to clients.

Plan daily work assignments\ audits ensuring service levels and targets are being met; identify opportunities for improvement and consistently communicate them throughout the day; ensure delivery of operational performance metrics and Client SLA’s; ensure daily review of tasks; audit and report files in accordance with internal Quality checks. Supports Autoscout24 CMS initiatives.

Complexity/Judgement:

Reviews operational processes and suggests possible solutions to increase efficiency, decrease error and minimize processing gaps. Understand and manage within regulatory requirements including compliance with all policies and procedures. Identify, resolve or report technical issues.

Teams maintains a low error (= or < 1%) and non-recoverable rate.

All internal timelines and external SLAs are met. Thorough understanding of new procedures prior roll out to team members

Qualifications/Education:

Post-secondary education in Business or equivalent related work experience

Competencies, Skills and Experience:

• Solid analytical skills with background in analyzing new requirements and assessing business impact

• Excellent organization, communication, and problem-solving skills

• Articulate, with strong written and oral skills

• Ability to navigate ambiguity, make recommendations and present them in a concise and logical way

• Ability to develop and nurture critical relationships

• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.

• Ability to perform under pressure; operational changes, high volume and tight deadlines

• Strong overall experience with MS Office and ability to navigate through website content and various applications

• under pressure; operational changes, high volume and tight deadlines

• Knowledge of Provincial Land Search and Registration requirements

• Knowledge of Provincial Corporate and Bank Act Services requirements

• Knowledge of Provincial PPSA Search and Registration requirements

• Knowledge of relevant Provincial websites

• 2 - 3 years' experience working in a fast-paced, performance-based environment as asset

• Performance Measurement, with effective coaching skills a definite asset

• Previous Leadership experience an asset

• Registry Services experience a definite asset

• Implementing training programs and identifying individuals training requirements a definite asset

• Technical understanding an asset

Independence of Action:

• Reinforces established monitoring and control processes. Holds staff accountable for meeting customer quality standards. Takes accountability for operational processes that support Autoscout24 CMS Registry and the ability to meet customer standards for quality and timeliness. Questions appropriately the status quo in existing procedures.

• Communicates openly about what is needed to address customer needs. Works to resolve issues directly with colleagues before escalating to management. Works collaboratively to deal with differences/issues. Works to positively influence colleagues.

• Recognizes others for doing things in new and better ways. Helps others understand the rationale for change and innovation. Contributes actively in change initiatives. Works to improve customer service. Collaborates with others to find new and better approaches. Displays a positive attitude to change and innovation. Reinforces established monitoring and control processes.

Impact of Action:

• Delay in processing Client request by the contractually time will be subjected to financially penalty for some Clients and breach in Clients’ SLA.

• Unable to determine priorities and follow through to ensure that requests are properly dealt with.

• Understands when a situation needs to be escalated to management and does so as this can be a financial or reputational issue to the business.

Contacts/Working Relationships:

• Respond to client requests within the specified timelines to ensure customer satisfaction, retention and continued growth.

• Responds effectively to customer needs.

• Sustain Performance Plus Coaching model; support and promote employee engagement, career progression and succession planning.

• Coaches staff through challenges rather than taking over. Suggests ideas for enhancing overall team effectiveness. Seeks input and/or suggestions from others. Encourages others to contribute their skills/talents to team goals. Participates actively in developmental planning and processes. Through actions and behaviors, lead Autoscout24 CMS Registry values.

What’s in it for you…

-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Benefits from Day 1

-Gym discounts

-Employee and Family Assistance program

- Virtual wellness events

-Conferences & training budget

-Regular internal training programs

Financial planning

-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

-Annual bonus structure

-3% CPP matching

Resource Officer

Registry

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