Executive Housekeeper

Job Description

We are seeking an exceptional Executive Housekeeper to lead our housekeeping operations at Novotel Sharm El Sheikh. In this pivotal leadership role, you will oversee all aspects of housekeeping / Laundry operations, manage a dedicated team of professionals, and ensure that every guest experiences the highest standards of cleanliness, comfort, and service excellence. Your visionary approach, combined with your ability to motivate and develop talent, will be instrumental in maintaining our reputation as a premier destination.

• Lead, mentor, and develop Housekeeping & Laundry Team to achieve departmental and organizational goals
• Maintain exceptional standards of cleanliness and aesthetics across all guest rooms and public areas, including back-of-house operations, ensuring consistency with Novotel brand Standards
• Hire, train, and supervise housekeeping / Laundry personnel, establishing clear performance standards and conducting regular evaluations to ensure operational excellence
• Create and foster positive working relationships within the housekeeping / Lundry department and across all hotel departments to maintain high morale and collaborative spirit
• Manage departmental budgets, labor costs, and purchasing decisions while maintaining strict quality control and cost awareness
• Oversee the operation of laundry, valet, and uniform room services to ensure efficient and timely delivery
• Coordinate preventative maintenance programs with the maintenance team to preserve the property's condition and guest experience
• Develop and implement innovative housekeeping procedures and standards that enhance operational efficiency and guest satisfaction
• Conduct regular departmental meetings to communicate policies, procedures, special events, and guest feedback to the team
• Manage lost and found operations in accordance with Hotel policy, ensuring proper retrieval, safekeeping, and disbursement of items
• Collaborate with hotel management on renovation and remodeling projects, maintaining design integrity and overseeing implementation
• Ensure all departmental reports, correspondence, and documentation are completed accurately and punctually
• Assume ultimate responsibility for safety training and accident prevention initiatives within the department
• Represent hotel management to external stakeholders, including suppliers, contractors, and community representatives, enhancing the Hotel's reputation
• Interact professionally with guests, addressing concerns with empathy and ensuring their satisfaction with housekeeping services
• Monitor competitor housekeeping standards and implement best practices to maintain competitive advantage
• Accept additional management responsibilities as directed by the Rooms division or General Manager.

Qualifications

• Minimum of 5 years of management experience in a luxury hotel environment
• Proven management experience in housekeeping operations (required)
• Hospitality management certification or related qualification 
• Strong organizational, analytical, and problem-solving skills
• Demonstrated ability to manage budgets, control labor costs, and optimize resource allocation
• Excellent written and verbal communication skills in English
• Proficiency in housekeeping management systems and software
• Ability to work effectively under pressure while maintaining attention to detail
• Dynamic, energetic, and creative approach to problem-solving
• Customer-focused mindset with strong interpersonal skills
• Flexibility and resilience in adapting to changing operational demands

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!