Assistant Outlet Manager

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. 

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. 
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:

1.  Exclusive training and leadership development programs
2.  Recognition and rewards for exceptional service
3.  Preferential Members Rates at Marriott Hotels Globally
4.  Dining & Wellness discounts for your family and you
5.  Medical Insurance Coverage
6.  An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests. Complete work orders for maintenance repairs.

Assists Management:
1.    Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
2.    Supervises restaurant and all related areas in the absence of the Restaurant/Bar Manager.
3.    Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
4.    Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
5.    Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
6.    Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
7.    Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
8.    Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
9.    Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
10.    Coordinate tasks and work with other departments to ensure that the department runs efficiently.
11.    Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
12.    Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

Conducting Day-to-Day Restaurant Operations:
1.    Ensures all employees have proper supplies, equipment and uniforms.
2.    Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
3.    Ensures compliance with all restaurant policies, standards and procedures.
4.    Monitors alcohol beverage service in compliance with local laws.
5.    Manages to achieve or exceed budgeted goals.
6.    Performs all duties of restaurant employees and related departments as necessary.
7.    Opens and closes restaurant shifts.

Providing Exceptional Customer Service:
1.    Interacts with guests to obtain feedback on product quality and service levels.
2.    Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
3.    Encourages employees to provide excellent customer service within guidelines.
4.    Handles guest problems and complaints, seeking assistance from supervisor as necessary.
5.    Strives to improve service performance.
6.    Sets a positive example for guest relations.
7.    Assists in the review of comment cards and guest satisfaction results with employees.
8.    Meets and greets guests.

Additional Responsibilities:
1.    Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
2.    Analyzes information and evaluating results to choose the best solution and solve problems.
3.    Assists servers and hosts on the floor during meal periods and high demand times.
4.    Recognizes good quality products and presentations.
5.    Supervises daily shift operations in absence of Restaurant Manager.
 

Safety and Security
•    Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•    Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
•    Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
•    Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
•    Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
•    Maintain awareness of undesirable persons on property premises.
•    Complete appropriate safety training and certifications to perform work tasks.
•    Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures
•    Protect the privacy and security of guests and coworkers.
•    Maintain confidentiality of proprietary materials and information.
•    Follow company and department policies and procedures.
•    Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•    Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•    Perform other reasonable job duties as requested by Supervisors.

Communication
•    Speak to guests and co-workers using clear, appropriate and professional language.
•    Provide assistance to coworkers, ensuring they understand their tasks.
•    Talk with and listen to other employees to effectively exchange information.
•    Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
•    Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
•    Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
•    Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others
•    Support all co-workers and treat them with dignity and respect.
•    Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
•    Partner with and assist others to promote an environment of teamwork and achieve common goals.
•    Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
•    Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement
•    Comply with quality assurance expectations and standards.
•    Monitor the performance of others to ensure adherence to quality expectations and standards.
•    Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.