Shop Merchant Community Operations Specialist
TikTok
Shop Merchant Community Operations Specialist
TikTok
Short-form video platform with ads
About the Team The TikTok Shop MAI (Merchant Acquisition & Incubation) team acquires and incubates sellers both on and off platform. Through tiered seller development and operating strategies, and 1-on-1 support for high-potential sellers, the team works to expand e-commerce seller supply in the Japan market and maximise GMV growth. Key Responsibilities • Seller Community (Lark) Operations Support, incl. Oncall (40%): Drive community participation (weekly invitation emails); onboard newly joined sellers; manage posts, announcements and shared materials; provide Oncall first-line response to seller inquiries; handle GNE / Policy inquiries (product freezes, account health, policy violations); escalate to GNE / Legal / Policy where required and follow up until resolution. • Online Growth Mission Setup Support (30%): Perform basic task configuration in Seller Center; check mission progress and run simple data checks; execute updates as directed by team members. • Campaign Operations Support (10%): Communicate and remind sellers of campaign information; confirm seller participation status; answer basic questions on how to join; light data consolidation for campaigns. • Basic Office Work (10%): Prepare materials (PowerPoint / Excel); organise contracts and lists; data entry and simple reporting; coordinate internal and external emails. General Office Duties • Phone reception, visitor reception, supplies ordering & management, copy / fax / filing, meeting setup & preparation, mail handling, off-site errands, morning meeting attendance. Working Conditions • Contract type: long term (2 months or longer, renewal assumed) • Working days: Monday–Friday (5 days/week); work from home: not available • Working hours: 10:00–19:00, 1-hour break (nominally 12:00–13:00, may be taken flexibly according to workload) • Overtime: approximately 20–30 hours per month • Off-site work: yes (offline events) | Weekend work: none
Minimum Qualifications • E-commerce industry experience preferred — platform side or service-provider side (e.g., operation agency) prioritised; brand / seller-side experience also acceptable. • OA skills: Word beginner, Excel beginner, PowerPoint beginner; Access not required. • Able to work with Lark (internal communication) and Zoom (meetings). • Immediate contributor — job-relevant experience is the No.1 selection priority. • English/Chinese language ability (working knowledge or above) — required for daily collaboration with China-based product and operations teams. Preferred Qualifications: • Experience operating a seller community, forum, or support desk. • Familiarity with e-commerce policy / governance workflows. TPA Hiring Disclaimer (for TikTok roles) ''Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 3 months temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy''
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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