Customer Service Officer

What will you work on?

Follow the order from order receiving to goods delivery. Cooperate with other department to solve the problems. Complete the order under the direction of supervisor.

How will you create impact?

•    Handle a range of program management services for customers.
•    Handle and coordinate orders from item quotation to customers, sample arrangement, customer PO management (from PO receipt to shipment), shipment instruction release, customers required testing, inspection arrangements, and customer service.
•    Oversee direct import or intracompany order fulfillment and respond for order related issue.
•    Communicate with buyers/buying offices, promptly respond to queries, ensure promises are kept, review KPI, maintain and expand relationship with existing customers.
•    Communicate with sales managers and/or buyers/buying offices and internal departments for on time order confirmation and on time shipment deliveries.
•    Act as a focal point for the customer and coordinate problem resolution with internal departments.
•    Provide necessary support for Sales related activities such as during the Toy Show.
•    Support continuous improvement initiatives as directed by the supervisor.
•    Provide/update customers import orders shipping requirements with internal departments and factories for ensuring compliance with retailers’ requirements at the minimal level.
•    Perform ad-hoc project as assigned.

What are your skills and experience?
•    University graduate preferred;
•    3 - 5 years' relevant work experience in Hard Toys of Trading/Buying Office or EMS/FMCG industry.

•    Familiar with Microsoft Office operation.
•    Good computer knowledge, experience in SAP R/3 system is preferred.
•    Excellent command of written and spoken English & Chinese/Mandarin.
•    Effective presentation, communication, persuasion skills.
•    Good communication and interpersonal skills, has team-work spirit. 
•    Good analytical skill. 
 

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] or by phone at +86 769 81080068 and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.