Workplace Experience Coordinator @ Zocdoc

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Workplace Experience Coordinator, you’ll play a role on our Workplace Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organized, and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us continue to build upon our vibrant office culture through collaboration, teamwork, and inspired problem-solving? Join Zocdoc as our Workplace Experience Coordinator!

You’ll enjoy this role if you are…

Highly organized and attentive to details
Autonomous, urgent, and creative. You genuinely love solving problems and working collaboratively to find solutions
Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment
Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor

Your day to day is…

Working alongside our office coordinator by welcoming guests, clients, and candidates connecting them to the people or resources they’re seeking
Giving friendly, top-notch office assistance to all Zocdocr’s
Ensuring team members are enjoying lunch, snacks, and drinks provided by the office
Working closely with our Facility Manager by ensuring everything is in working order, the heating and cooling are at the correct temperature, and team members are comfortable in the space
Owning our supply inventory, ordering, and receiving operations as well as receiving and sorting mail/packages of up to 40 pounds, packaging and shipping office items through FedEx
Supporting other office services, such as assisting with in-office meetings and events, and basic facilities-related requests
Triaging our internal email and ticketing system
Assisting with new hire onboarding & orientation logistics
Owning the relationship with our various office vendors (i.e. lunch, coffee, fruit vendors, etc.)
Working closely with our Workplace Coordinator by ensuring everything is in working order, the heating and cooling are at the correct temperature, and team members are comfortable in the space

You’ll be successful in this role if you have…

Excellent customer service skills
Strong computer and technology skills; you will need to operate on different technology platforms throughout the day (Google Suite, Slack, internal ticketing and messaging system (Jira), online ordering system)
Strong organizational skills. The office has complex needs, so multitasking and problem-solving abilities are essential
Demonstrated admin, coordinator, or equivalent experience (preferred)
Strong written and verbal communication

Benefits:

100% paid employee health benefit options
Employer funded 401(k) match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement
Great Place to Work Certified
Catered lunch everyday along with snacks
Commuter Benefits
Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Hourly Pay Range

$22.40—$27 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Workplace Experience Coordinator

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