Hotel Houseman

Description

PAY RATE: $14.00 - $18.00 per hour

ALL FULL TIME POSITIONS:     

In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.  

JOB SUMMARY: 

To clean and maintain all public areas, including (but not limited to) the lobby, workout room, spa, bathrooms, stairwells, corridors, vending areas, elevators, elevator landings and service areas on guest floors, as well as the back of house facilities, such as the back offices and closets. Provide support for room attendants by stripping rooms, stocking linen supplies and floor closets, and retrieving items they may need. Deliver and retrieve items as requested by guests, front desk and housekeeping supervisors. Projects and requests put forth by management. 

MAJOR DUTIES: 

• Provide friendly and courteous customer service. 

• Maintain positive guest relations at all times. 

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 

• Clean assigned rooms or public areas to the highest standard (as needed). 

• Report all damage or theft in any room or public space. 

• Complete work orders for any maintenance needs in guest rooms or in public areas. 

• Clean windows as needed. 

• Sweep and mop floors as scheduled and required. 

• Mop, clean or sweep up accidental spills as soon as possible. 

• Load and unload supplies and equipment as needed to stock guest room linen closets. 

• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves, sweep floors and arrange inventory in proper locations. 

• Remove all dirty linen, glassware and trash from room attendants’ carts and transport to appropriate area. 

• Ensure stairwells are clean and free of debris. 

• Ensure that all entryway mats and guest hallways are maintained in a clean condition. 

• Evaluate and make recommendations concerning cleaning products and equipment under study, order and maintain sufficient inventory of housekeeping supplies and equipment. 

• Participate freely in training that compliments the adopted standards of cleanliness. 

• Observe and implement all prescribed safety practices and methods. 

• Make recommendations to supervisor regarding changes that may result in tangible savings to Grand Casino Hotel and Resort. 

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION

• General knowledge of microbial growth prevention and intervention. 

• General knowledge of infection control. 

• Knowledge of Manufacturer’s Safety Decals on chemicals and supplies. 

• Knowledge of possible adverse reactions when mixing chemicals. 

• Knowledge of all prescribed safety rules and regulations. 

• Knowledge of evaluations methods concerning cleaning products and equipment. 

• Knowledge of overall housekeeping operations. 

FACTOR 2: SUPERVISORY CONTROLS

• Incumbent is under the direct supervision of the Housekeeping Supervisor, Citizen Potawatomi Nation, and Grand Casino Hotel and Resort. 

• Supervisor assigns work on information regarding the objectives, priorities, occupancy and deadlines. 

• Incumbent handles work independently according to established policies. 

• Supervisor assigns work in terms of project objectives and basic priorities and is available for consultation in resolving complex or controversial issues. 

• Incumbent independently plans and carries out daily assignments and applies prescribed approaches and methods to be used in solving problems. 

• Completed work is inspected to determine that objectives have been met and are in compliance with instructions, policies and regulations. Incumbent will correct deficiencies. 

FACTOR 3: GUIDELINES

• Incumbent uses established standards of cleanliness as prescribed by the Housekeeping Manager, hospitality guides, and employer standard operating procedures, in addition to personal experience, handbooks, policies and precedents. 

• Guidelines include verbal instructions and Citizen Potawatomi Nation regulations and directives, manufacturer’s catalogs, handbooks, precedents, and files of previous projects. 

• The Incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and the Grand Casino Hotel and Resort in mind. 

FACTOR 4: COMPLEXITY 

• As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs to solve problems. 

• Incumbent will rarely be faced with unusual circumstances, which may conflict with existing policy and procedures. 

• The level of difficulty will vary from mild to moderately complex circumstances at times. 

(Casino Hotel Houseman, Cont’d. Pg. 3) 

• The incumbent may occasionally be required to depart from past approaches and to extend traditional techniques or develop new ones to meet major objectives and projects without compromising cleanliness and hospitality industry standards.  

FACTOR 5: SCOPE AND EFFECT

• The purpose of the work is to create a clean, aseptic and aesthetic environment, thereby contributing to efforts to generate a profit by providing quality services through the Grand Casino Hotel and Resort Housekeeping Section. 

• The work affects the bottom line (profit) of the Grand Casino Hotel and Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation.  

FACTOR 6: PERSONAL CONTACTS

• The range of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal and State Government and other Native American Tribes. 

FACTOR 7: PURPOSE OF CONTACTS

• The purpose of the contacts is to provide housekeeping services at the highest possible level of quality within available resources.  

FACTOR 8: PYHSICAL DEMANDS

• The incumbent will perform extensive physical efforts such as climbing, lifting, bending and reaching. The preponderancy of physical exertion will be spent stocking closets and assisting room attendants in guest rooms preparing for guests and include bed making, vacuuming, dusting and bathroom cleaning. This position is physically very active in nature. Incumbent may be required to lift items weighing up to 70 lbs. 

FACTOR 9: WORK ENVIRONMENT

• The work is performed in a Hotel setting in addition to a Casino within the confines of the property in a climate-controlled environment. 

NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.