Virtual Banker 1 - Consumer Banking
No salary listed
Entry
Tempe, AZ, USA
In Person
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
- Strong relationship-building skills, showing genuine care and concern during client interactions.
- Excellent communication skills, with the ability to engage clients clearly and courteously over the phone and via email.
- Proficiency in quickly and accurately learning products, services, and procedures.
- Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
- Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
- Proven client service experience or comparable experience.
- High school diploma, GED, or equivalent.
Responsibilities
- Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
- Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
- Handle inbound calls to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
- Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to the team of experts as needed.
- Guide clients in using technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
- Achieve or exceed performance metrics related to client engagement and referrals while staying informed about Chase products, services, and industry trends.
- Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.
Desired Qualifications
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Experience adhering to banking policies, procedures, and regulatory requirements.
- Experience in retail banking, financial services, or a consultative customer relationship role in related industries, such as hospitality service industries, with a proven track record of success in deepening client relationships and delivering results, including experience cultivating relationships with affluent clients.
- College degree or military equivalent.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Sick Leave
- Paid Holidays