IT Support Associate
About the job
- At least 2 years of experience in IT support or a similar role.
- OND, HND, or a bachelor’s degree in computer science, Engineering, or a related field.
- Strong troubleshooting and communication skills.
- Familiarity with Microsoft 365, email platforms, and remote support tools.
- Ability to manage plug-and-play hardware issues involving laptops, printers, and routers.
- Curiosity and willingness to learn on the job.
- Respond to helpdesk tickets related to IT and user support.
- Provide onsite support to Lagos-based staff and remote assistance to global users.
- Track and maintain inventory of IT assets and tools.
- Manage user setup and removal during onboarding and offboarding.
- Coordinate with external vendors on repairs or hardware purchases.
- Assist with setting up internet, firewall, and office network connections.
- Run routine system checks and escalate technical issues as needed.
About the company
Reliance Health delivers affordable, accessible healthcare in emerging markets by combining subscription-based health insurance with telemedicine and a mix of partner and proprietary healthcare facilities. Its offerings are accessed through a technology-enabled platform that connects individuals and businesses to care, including online consultations and in-person services across its network. The company differentiates itself by targeting underserved populations with an integrated model that lowers costs and expands access—using technology to streamline insurance, telehealth visits, and facility access. The goal is to improve health outcomes for underserved communities by making healthcare cheaper and easier to obtain through a scalable digital-physical care network.
Company Size
501-1,000
Company Stage
Series B
Total Funding
$48.4M
Headquarters
Nigeria
Founded
2016
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Simplify's Take
What believers are saying
- General Atlantic updated its Reliance Health investment page on 2026-03-14, signaling continued support.
- Official 2026 clinic pages list Abuja, Port Harcourt, and eight active RFC locations.
- The company still markets 24/7 virtual consultations for employers, preserving recurring B2B revenue.
What critics are saying
- In July 2025, Reliance Health cut 106 employees to chase breakeven immediately.
- Ex-employees said growth outside Nigeria lagged, crushing Egypt and Senegal expansion economics.
- If more capital evaporates, clinic-heavy expansion and multi-country underwriting failures can kill the company.
What makes Reliance Health unique
- Reliance Health combines insurance, telemedicine, and owned clinics across Nigeria and Texas-based operations.
- General Atlantic backs a healthcare platform with eight Reliance Family Clinics in 2026.
- It sells integrated corporate wellness and 24/7 virtual care, not single-point telemedicine.
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Benefits
- Health Insurance
- Unlimited Paid Time Off
- Remote Work Options
- Professional Development Budget