Deloitte

Audits companies and advises on tax and technology

Collections Specialist with Lithuanian

Accounts Payable/ReceivableConfirmed live in the last 24 hours

Full-timePolandNo salary listed

About the Job

Requirements

2–4 years of experience in finance customer service or a related field.
Understanding of collections’ impact on cash flow, accounts receivable aging, allowances and reserves, write-offs, and close outcomes.
Strong analytical and problem-solving skills to identify delinquency drivers, prioritize accounts, and resolve complex payment issues.
Proficiency in enterprise resource planning and accounts receivable systems such as SAP, Oracle, or NetSuite, and strong Microsoft Excel skills.
Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
Verbal and written communication skills to negotiate professionally and collaborate with cross-functional teams.
Proficiency in English at C1 level and Lithuanian at B2 level.

Responsibilities

Independently manage a moderately complex, higher-risk accounts receivable portfolio to drive timely payment.
Develop account-level collection strategies, including call cadence, prioritization, promise-to-pay management, and escalation thresholds, aligned with company policy and customer behavior.
Investigate delinquency drivers such as billing errors, pricing or contract misalignment, missing proof of delivery, master data issues, unapplied cash, and disputes; coordinate corrective actions to enable timely payment.
Serve as an escalation point for analysts, leading moderately complex customer negotiations and internal alignment to remove payment blockers.
Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
Maintain accurate records of contacts, commitments, and outcomes, ensuring collections activities adhere to policies and applicable regulations.
Track and report portfolio key performance indicators, including aging, delinquency, promise-to-pay attainment, days sales outstanding drivers, and dispute blockers, and provide actionable recommendations to leadership.
Coach analysts on call and email effectiveness, negotiation, documentation, and prioritization, and contribute to playbooks and standard work.

Desired Qualifications

Experience in collections, accounts receivable, or order-to-cash processes.

Who we are looking for

2–4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
Understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.
Proficiency in English (C1) and Lithuanian (B2) is required to support our global customer base.

Your future role

Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. As Collections Specialist with French you will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Key Responsibilities:

Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.
Advanced Collections Strategy: Develop account-level collection strategies, including call cadence, prioritization, promise-to-pay management, and escalation thresholds, aligned with company policy and customer behavior.
Exception & Root Cause Resolution: Investigate drivers of delinquency such as billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, and dispute volume. Coordinate corrective actions to enable timely payment.
Escalation Management: Serve as an escalation point for analysts, leading moderately complex customer negotiations and internal alignment to remove payment blockers.
Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes, ensuring all collections activities adhere to policies and applicable regulations.
Reporting & Insights: Track and report portfolio KPIs, including aging, delinquency, promise-to-pay attainment, DSO drivers, and dispute blockers, and provide actionable recommendations to leadership.
Mentorship & Enablement: Coach analysts on best practices, including call/email effectiveness, negotiation, documentation, and prioritization, and contribute to playbooks and standard work.

What we offer

Stable job in multinational company based on employment contract;
Working in flexible hybrid model -3 office days and 2 remote days per week;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits:

Selection process

Please ensure that your resume is submitted in English as part of your application.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting service

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About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size: 10,001+
Company stage: Late Stage VC
Total funding: $17.1M
Headquarters: New York, NY
Founded: 1845

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