Bilingual Inside Sales Representative / Lead Setter
Full-Time
No salary listed
Mid
Remote in Canada
RemoteA week of in-person training is required in Peterborough, Ontario.
Sales & Account ManagementSales Development Representative
About the job
Requirements
Must be able to speak French and English.
Must be flexible to work evenings and weekends.
Responsibilities
Respond to client interest through phone, text messaging, and email; this is not a cold-calling role.
Respond to and follow up on lead opportunities according to expectations.
Initiate contact with prospects through phone calls, emails, and social media messages to introduce the company’s products and services and set appointments.
Assess potential clients’ needs and interests to determine whether they are a fit for the company’s services, and provide qualified leads to the sales team.
Schedule appointments for the design expert while achieving daily performance goals.
Update and maintain accurate records of prospect interactions in the CRM system.
Work with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead-generation process.
Participate in weekly coaching sessions with supervisors and department managers.
Participate in daily huddles to address challenges and foster team collaboration.
Achieve key performance standards and script-adherence expectations.
Meet call center metrics as outlined on the daily scorecard.
Desired Qualifications
Previous call center experience or experience as part of an inside sales team.
Demonstrated experience achieving sales goals and targets.
Ability to work effectively in a remote environment.
Proficiency using CRM software and other sales tools.
Ability to handle rejection and maintain a positive attitude.
Self-motivated and goal-oriented mindset.
Summary:
Reporting to the Senior Call Center Manager, as the Inside Sales Representative at Lifestyle Home Products, you are primarily responsible for qualifying leads, nurturing relationships and scheduling appointments with potential clients.
This is not a cold calling role; you will respond to client interest through various channels, including phone, text messaging, and email. The ideal candidate is highly motivated, customer oriented, and possesses excellent communication and organizational skills.
This is a remote work from home role but candidates must be willing to do a week of in person training in Peterborough Ontario. You must be able to speak French and English to apply for this role.
Key Tasks:
Ensure that lead opportunities are responded to and followed up on according to expectations.
initiate contact with prospects through phone calls, emails and social media messages to introduce the company’s products and services, with the intention to set an appointment
Assess the needs and interests of potential clients to determine if they are a good fit for the company’s services to provide qualified leads to our sales team
Schedule appointments for the design expert whilst achieving daily performance goals
Update and maintain accurate records of all interactions with prospects in the CRM system
Work closely with the sales team and other Senior Setters to develop strategies for achieving targets and improving the lead generation process.
Participate in weekly coaching sessions with supervisors and department managers. .
Participate in daily huddles to address challenges and foster team collaboration..
Achieve key performance standards and achieve script adherence expectations
Achieve all outlined call center metrics as per the daily scorecard
Must be flexible to work evenings and weekends.
Preferred Skills:
Ability to work effectively in a remote environment
Previous call center experience, or experience as a part of an inside sales team
Demonstrated experience achieving sales goals and targets
Excellent communication and interpersonal skills
Strong organizational and time management skills
Proficiency using CRM software and other sales tools
Ability to handle rejection and maintain a positive attitude
Self-motivated and goal-oriented mindset
#LHP1 Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact [email protected]with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.