Sutherland

Global BPO providing customer lifecycle management

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptIn-person

About the Job

Requirements

Good communication and customer service skills.
A positive attitude and willingness to learn.
Strong listening and problem-solving skills.
Comfort working as part of a team.
Fluency in English at B2/C1 level.
Ability to work night and overnight shifts.

Responsibilities

Answer customer questions and provide support.
Resolve issues in a calm, professional, and friendly way.
Communicate clearly and confidently over the phone.
Make customers feel heard, valued, and supported.
Work closely with the team to deliver service.

Job Description

💬 About the Role

We’re looking for friendly, confident, and customer-focused people to join our team as Customer Service Specialists. In this role, you’ll be helping customers, solving problems, and making sure every interaction ends on a positive note.

What you’ll be doing:

Answering customer questions and providing support
Resolving issues in a calm, professional, and friendly way
Communicating clearly and confidently over the phone
Making customers feel heard, valued, and supported
Working closely with your team to deliver great service

Qualifications

✅ Who Can Apply?

Fresh graduates & dropouts are welcome!
Good communication and customer service skills
A positive attitude and willingness to learn
Strong listening and problem-solving skills
Comfortable working as part of a team
Fluent English is required (B2/C1 level)
Ability to work night & overnight shifts

Additional Information

🎁 What’s In It for You?

Attractive salary
Fully paid training
Granted KPIS first 3 months
Social & medical insurance
Free transportation
Overnight allowance

Real opportunities for career growth and promotion.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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