Full-Time
Patient Relations Representative 3
Neuropsychology
Updated on 8/1/2026
Medical College of Wisconsin
No salary listed
Milwaukee, WI, USA
In Person
Category
 Administrative & Executive Assistance (1) |
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Required Skills
Microsoft Office
Epic (EHR)
Customer Service
Requirements
- A high school diploma is required, although appropriate experience may be substituted for education on an equivalent basis.
- Two years of experience are required.
- Proficiency in scheduling, registration, and patient account functions within a clinic is required.
- Knowledge of customer service standards, scheduling processes, information management, and recordkeeping is required.
- Computer, technical, interpersonal, oral communication, listening, and organizational skills are required.
- The ability to multitask, prioritize work, and adapt in a fast-paced clinical environment is required.
- The ability to detect and translate speech or other communication is required, with occasional ability to distinguish colors and perceive relative distances between objects.
- The ability to occasionally lift moderate-weight materials and stand or walk continuously is required.
Responsibilities
- Assist patients with billing, scheduling, and registration inquiries and provide customer service using general knowledge of organizational policies and procedures.
- Provide support for scheduling, registration, and clinic operations within the Neuropsychology Clinic.
- Act as a resource for scheduling questions and workflow support.
- Independently exercise judgment to resolve patient scheduling and customer service concerns and transfer concerns to appropriate personnel when required.
- Schedule patient appointments in person or by telephone, update patient accounts, collect patient demographic and insurance information, and answer routine questions regarding medical billing and clinic procedures.
- Manage provider schedules, including appointment coordination, cancellations, wait lists, and schedule changes to support clinic operations.
- Maintain working knowledge of Medical College of Wisconsin and affiliate computerized scheduling and billing systems, including Epic.
- Use appropriate online systems to verify insurance and authorization requirements.
- Answer and direct phone calls appropriately while providing customer service.
- Assist with clinic preparation tasks, including reminder calls, patient instructions, and ensuring required documentation is received before appointments.
- Perform clerical functions such as maintaining patient accounts, data entry, filing, and distributing reports as needed.
- Maintain knowledge of Medical College of Wisconsin clinic locations and affiliate facilities, including directions to and within associated buildings.
- Assist with quality-control measures and train new employees as needed.
- Perform other assigned duties.
Desired Qualifications
- Working knowledge of insurance coverage, benefits verification, and prior authorization requirements is preferred.
- Three years of related experience, scheduling experience including use of Epic, strong computer skills including Microsoft Office applications, and experience operating multi-line phone systems are preferred.