Guest Experience Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! 

Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here. 

Application requirements 

• Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred 

• Applicants must be currently enrolled in undergraduate/graduate school 

• Applicants must have valid work authorization for the U.S. 

About the Internship 

Department: Front Office  

Approximate Service Dates: May 2027 – August 2027 

Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday 

What you will do 

Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies. Responsibilities include but are not limited to: 

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities. Respond to all guest requests in a timely manner 

• Assist with the set-up, take down and execution of all Kids For All Seasons activations. Monitor supplies and takes the lead in hosting activations and engaging with children and families 

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact 

• Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing 

• Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc. 

What you bring 

• A minimum three months of working experience in hospitality or customer service industry preferred 

• Educational studies toward a degree in Hospitality, Business Management, or related field preferred 

• Strong written and verbal communication skills in the English language 

• Working knowledge of and ability to operate technology and computer systems 

• A genuine passion for hospitality and desire to be the best! 

What we offer 

We care for our Interns through competitive compensation packages, opportunities for career development and hands-on learning, and the following rewards in support of their work-life balance:   

• Wage: $22.22 per hour  

• Parking discount   

• Staff lounge and cafeteria space with city view   

• Daily meals inspired by award-wining chefs 

• 401(k) retirement plan   

• Daily meals inspired by award-winning chefs   

• Complimentary uniforms and uniform care (if applicable) 

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below: 

Instagram: @FSMinneapolis  

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Thank you for your interest in spending your Summer 2027 at Four Seasons Hotel Minneapolis. We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal