Google Cloud Platform Engineer
Kaizo
Google Cloud Platform Engineer
Kaizo
Workforce performance management for customer support
Are you excited by the idea of architecting and managing cloud infrastructure that powers complex web applications and data processing systems?
Can you design and implement scalable, secure, and cost-effective solutions using Google Cloud Platform services?
And can you do all of this while maintaining operational excellence and reliability?
Then don't wait another minute to apply!
Kaizo aims to actively guide employees towards achieving their goals and making an impact at their companies.
We are building a performance development platform for customer support teams that leverages gamification and AI to improve operational efficiency, elevate teams' performance and retention with actionable goals. We are a product-led, fast-growing SaaS company with a diverse team and a globally active customer base.
Kaizo is leveraging gamification and machine learning to make the daily work experience for customer support agents more engaging, fun and productive.
We run our entire infrastructure on Google Cloud Platform, managing Kubernetes clusters that handle 200+ million events daily, with data flowing through Kafka streams and being stored in Elasticsearch and MongoDB.
Our cloud architecture is designed around GCP best practices to create a resilient, auto-scaling infrastructure that supports our microservices ecosystem and data processing pipelines.
Designing and implementing cloud infrastructure solutions in a fast-paced startup environment
Managing and optimizing GCP services
Building Infrastructure as Code using Terraform and implementing CI/CD pipelines with Github actions
Working with development teams to architect scalable, secure, and cost-effective cloud solutions
Monitoring system performance, implementing observability solutions, and ensuring high availability across all services
Analyzing infrastructure needs, suggesting improvements to our cloud architecture with freedom to implement innovative solutions
Implementing and maintaining security best practices to ensure a secure and protected cloud environment, including IAM policies, network security, and compliance frameworks
Kaizo provides Workforce Performance Management (WPM) solutions for customer support teams through a subscription platform that uses gamification and AI to boost productivity, coach performance, automate workflows, and deliver actionable insights. It helps managers assess individual and team performance with scorecards and automated tasks, turning data into guidance for improvement. The approach targets the customer support function, combining motivation, AI-driven coaching, and automated workflows to produce measurable outcomes. Its goal is to help organizations run more efficient and effective customer support operations while fostering a culture of continuous improvement.
Explore more opportunities at Kaizo