W

Worldwide TechServices

Global IT field services and managed support

Avaya Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeEvansville, IN, USA$60k /yrIn-person

About the Job

Requirements

  • A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • At least 3 years of experience supporting Avaya systems is required.
  • Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms, is required.
  • Proficiency in network protocols such as TCP/IP and SIP is required.
  • Strong troubleshooting and problem-solving skills are required.
  • A strong understanding of telecommunications and unified communications is required.
  • Strong customer service and communication skills are required.
  • The ability to work efficiently in a fast-paced environment is required.
  • Strong organizational skills and attention to detail are required.
  • Experience with technical documentation and report writing is required.

Responsibilities

  • Deliver technical support for Avaya communication systems and products.
  • Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura.
  • Analyze and diagnose network-related problems affecting Avaya systems.
  • Collaborate with cross-functional teams to implement solutions and system upgrades.
  • Maintain accurate documentation of support activities and technical configurations.
  • Communicate with clients regarding issue resolution and best practices.
  • Stay up to date with Avaya technologies and industry trends.
  • Participate in on-call rotations to ensure 24/7 support coverage.

Desired Qualifications

  • Avaya certifications such as ACSS, ACIS, or APSS are preferred.

About the Company

Worldwide TechServices

Global IT field services and managed support

Worldwide TechServices is a global IT services provider operating in more than 180 countries, delivering field services, managed services, hardware-as-a-service, and IT integration center support to enterprises. Its clients span financial services, telecommunications, retail, energy, and life sciences. What sets Worldwide TechServices apart is its large on-the-ground technical workforce and partnerships with major technology firms like Dell and Lenovo. The goal is to keep client technology running reliably worldwide.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Tewksbury, MA
Founded
2000

Recently Posted Jobs

Explore more opportunities at Worldwide TechServices

See more jobs