Worldwide TechServices
Global IT field services and managed support
Avaya Engineer
About the job
- A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
- At least 3 years of experience supporting Avaya systems is required.
- Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms, is required.
- Proficiency in network protocols such as TCP/IP and SIP is required.
- Strong troubleshooting and problem-solving skills are required.
- A strong understanding of telecommunications and unified communications is required.
- Strong customer service and communication skills are required.
- The ability to work efficiently in a fast-paced environment is required.
- Strong organizational skills and attention to detail are required.
- Experience with technical documentation and report writing is required.
- Deliver technical support for Avaya communication systems and products.
- Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura.
- Analyze and diagnose network-related problems affecting Avaya systems.
- Collaborate with cross-functional teams to implement solutions and system upgrades.
- Maintain accurate documentation of support activities and technical configurations.
- Communicate with clients regarding issue resolution and best practices.
- Stay up to date with Avaya technologies and industry trends.
- Participate in on-call rotations to ensure 24/7 support coverage.
- Avaya certifications such as ACSS, ACIS, or APSS are preferred.
About the company
Worldwide TechServices is a global IT services provider operating in more than 180 countries, delivering field services, managed services, hardware-as-a-service, and IT integration center support to enterprises. Its clients span financial services, telecommunications, retail, energy, and life sciences. What sets Worldwide TechServices apart is its large on-the-ground technical workforce and partnerships with major technology firms like Dell and Lenovo. The goal is to keep client technology running reliably worldwide.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Tewksbury, Massachusetts
Founded
2000
Simplify's Take
What believers are saying
- WWTS's 5,000+ employees and partners support scalable delivery across 100+ countries.
- Its website shows enterprise logos like Microsoft, Cisco, Dell, and Kyndryl.
- Demand for managed services and AI infrastructure surged in 2026, supporting services spending.
What critics are saying
- Softchoice-owned WWT is hiring aggressively, intensifying competition for global services talent in 2026.
- WWTS depends on partner execution across 100+ countries, risking quality slippage and margin compression.
- A major customer concentration loss would quickly expose WWTS's lower-visibility services model.
What makes Worldwide TechServices unique
- WWTS serves clients in 100+ countries with onsite coverage and vetted local partners.
- American Technology Services adds managed cloud, security, and infrastructure for regulated U.S. enterprises.
- WWTS combines field services, hardware lifecycle, integration centers, and network expertise in one model.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
Hybrid Work Options
Stock Options
401(k) Retirement Plan
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Family Planning Benefits
Fertility Treatment Support
Company News
AmTrust RE, a national real estate owner-developer of commercial, mixed-use, and residential properties, today announced the completion of a 5,467-square-foot lease transaction with Worldwide TechServices at 250 Broadway, a 648,000-square-foot office property in Lower Manhattan.