MUFG

Global bank offering diversified financial services

Senior Analyst

Business OperationsConfirmed live in the last 24 hours

Full-timeIndiaNo salary listed

About the Job

Requirements

A Bachelor's or Master's degree in Business, Finance, Banking, or a related discipline from a recognised university or institution is required.
Sound knowledge of the fund administration environment, including relevant regulatory and compliance frameworks, is required.
A demonstrated understanding of the fund industry, with a preference for experience in Transfer Agency operations and exposure to financial markets, is required.
Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is required.
The role requires strong verbal and written communication skills.
The role requires the ability to work to strict deadlines while maintaining accuracy and attention to detail.
The role requires the ability to operate independently, take ownership of responsibilities, and demonstrate initiative.
A basic understanding of industry practices and their commercial impact is required.
The role requires willingness and flexibility to work APAC shifts, including early morning shifts commencing from 02:00 AM IST.

Responsibilities

Process, review, record, and complete administrative and operational activities in a timely manner, including trade execution, client account opening, maintenance and amendment of client information, settlements, and reconciliations.
Meet internal service standards, external service-level agreements, and regulatory deadlines within the Operations team.
Follow fund-specific procedures for accurate trade processing and regularly update procedures to reflect changes in internal policies, regulatory requirements, or business updates.
Respond promptly to internal and external enquiries, resolve issues proactively, and deliver customer service.
Maintain and update relevant systems and databases, and participate in pre- and post-implementation testing of system enhancements when required.
Prepare and respond to correspondence in line with defined processes and deadlines.
Support preparation of correspondence, presentations, and management reports according to business requirements.
Understand and comply with legislative, regulatory, industry, financial, and client-specific requirements; escalate non-compliance in line with the escalation matrix.
Identify and recommend process improvements that enhance efficiency, reduce risk, and improve customer experience.
Maintain service quality, ensure accuracy, minimise rework, and achieve individual performance targets.
Deliver accurate end-to-end processing of operational activities in line with defined service-level agreements, controls, and quality standards.
Handle day-to-day process-related queries and provide timely resolutions or escalations.
Identify, investigate, and escalate adverse counterparty-related information, including reputational risks, inappropriate practices, or behavioural concerns, in line with the escalation matrix.
Take accurate and timely meeting minutes as required.
Complete mandatory training within agreed timelines and participate in training related to procedural updates, company policy, values, cross-skilling, and system or tool enhancements.
Provide guidance and support to junior team members on queries and day-to-day activities, reinforcing documented processes and quality standards.
Perform independent four-eye checks to support accuracy, effective controls, and risk mitigation.
Support the Manager or Team Leader with day-to-day operational activities and stand in during planned or unplanned absences as required.
Produce management information and reports to support operational oversight.
Participate in assigned ad hoc projects and initiatives.
Work collaboratively with team members and stakeholders across the business to achieve shared objectives.
Maintain accuracy across assigned activities and complete tasks in line with agreed service-level agreements and control requirements.
Support query management, quality reviews, and error analysis by identifying root causes and contributing to corrective and preventive actions.

Desired Qualifications

Previous experience within the fund industry, preferably with 3–5 years of relevant experience.
Strong customer focus and the ability to collaborate effectively with stakeholders to achieve desired outcomes.
Prioritisation and time-management skills, with the flexibility to work autonomously in a dynamic environment.
A team-oriented approach, including willingness to support peers and take on additional responsibilities when required.
A proactive approach to self-development, including seeking feedback and continuous professional improvement.
The ability to work under pressure, adhere to defined processes, and meet tight deadlines.
A strong sense of ownership and accountability for role responsibilities and contribution to the wider team's success.

Overview

Functions like Dealing Service, Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 2:00 AM.

Key Accountabilities and main responsibilities

Strategic Focus

Accurately process, review, record, and complete a range of administrative and operational activities in a timely manner, including but not limited to trade execution, client account opening, maintenance and amendment of client information, settlements, and reconciliations.
Ensure all internal service standards, external SLAs, and regulatory deadlines are consistently met within the Operations team.
Adhere to all fund specific procedures to ensure accurate trade processing. Regularly review and update procedures to reflect changes arising from internal policies, regulatory requirements, or business updates.
Respond to internal and external enquiries promptly, proactively resolving issues and delivering high standards of customer service.
Maintain and update relevant systems and databases, including participation in pre and post implementation testing of system enhancements where required.
Prepare and respond to correspondence in line with defined processes and deadlines.
Support the preparation of correspondence, presentations, and management reporting in line with business requirements.
Ensure full understanding of, and compliance with, all legislative, regulatory, industry, financial, and client specific requirements. Escalate any instances of non compliance in line with the escalation matrix.
Identify and recommend opportunities for process improvements that enhance efficiency, reduce risk, and improve customer experience.
Maintain a strong focus on service quality, ensuring accuracy, minimising rework, and achieving individual performance targets.

Operational Management

Deliver efficient and accurate end to end processing of operational activities in line with defined SLAs, controls, and quality standards.
Ensure all internal and external service levels and regulatory timeframes are consistently achieved.
Handle day to day process related queries and provide timely resolutions or escalations where required.
Identify, investigate, and escalate any adverse counterparty related information, including reputational risks, inappropriate practices, or behavioural concerns, in line with the escalation matrix.
Take accurate and timely minutes of meetings as required.
Complete all mandatory training within agreed timelines and actively participate in training relating to procedural updates, company policy, values, cross skilling, and system/tool enhancements.

People Leadership

Act as a point of guidance and support for junior team members, assisting with queries and day to day activities while reinforcing adherence to documented processes and quality standards.
Perform independent “four eye” checks to support accuracy, effective controls, and risk mitigation.
Support the Manager / Team Leader with day to day operational activities.
Stand in for the Manager / Team Leader during planned or unplanned absences, as required.
Produce management information (MI) and reports to support operational oversight.
Participate in ad hoc projects and initiatives as assigned.
Work collaboratively with team members and stakeholders across the business to achieve shared objectives.

Governance & Risk

Maintain a consistently high level of accuracy across all assigned activities.
Complete all tasks in line with agreed SLAs and control requirements.
Support query management, quality reviews, and error analysis by identifying root causes and contributing to corrective and preventive actions to close gaps and minimise future risk.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Essential

Bachelor’s or Master’s degree in Business, Finance, Banking, or a related discipline from a recognised university or institution.
Sound knowledge of the fund administration environment, including relevant regulatory and compliance frameworks.
Demonstrated understanding of the fund industry, with a preference for experience in Transfer Agency operations and exposure to financial markets.
Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Excellent verbal and written communication skills.
Proven ability to work to strict deadlines while maintaining a high level of accuracy and attention to detail.
Ability to operate independently, take ownership of responsibilities, and demonstrate initiative.
Basic understanding of industry practices and their commercial impact.
Willingness and flexibility to work APAC shifts, including early morning shifts commencing from 02:00 AM IST.

Desirable

Previous experience within the fund industry, preferably with 3–5 years of relevant experience.
Strong customer focus, with the ability to collaborate effectively with stakeholders to achieve desired outcomes.
Demonstrated prioritisation and time management skills, with the flexibility to work autonomously in a dynamic environment.
Team oriented mindset, showing a willingness to support peers and take on additional responsibilities when required.
Proactive approach to self development, including seeking feedback and continuous professional improvement.
Ability to work under pressure, adhere to defined processes, and meet tight deadlines.
Strong sense of ownership and accountability for role responsibilities and contribution to the wider team’s success.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

Recently Posted Jobs

Explore more opportunities at MUFG

See more jobs