Quality Investigation Approver - Quality Assurance

Key Responsibilities

• Independently review, challenge, and approve deviation, non-conformance, OOS/OOT, complaint, environmental, microbiological, and manufacturing investigations to ensure scientific robustness and regulatory compliance.
• Evaluate investigation strategies to ensure thorough fact-finding, evidence gathering, and identification of scientifically justified root causes.
• Assess data integrity, documentation accuracy, and investigation completeness to ensure conclusions are supported by objective evidence.
• Review the application of investigation tools including 5-Why Analysis, DMAIC, Fishbone Analysis, Fault Tree Analysis, Human Error Reduction tools, and Risk Assessment methodologies.
• Challenge unsupported assumptions, weak rationales, and bias to drive fact-based decision making.
• Assess product quality, patient safety, process, compliance, and business risks associated with investigation events.
• Review and approve CAPAs to ensure actions are proportionate, effective, sustainable, and aligned with identified root causes.
• Ensure compliance with site procedures, Quality Management System requirements, current GMP expectations, and global regulatory requirements.
• Drive investigation quality and on-time closure through effective collaboration with Manufacturing, Microbiology, Engineering, Validation, Quality Control, and Technical Services teams.
• Identify investigation trends, recurring events, systemic gaps, and opportunities for continuous improvement.
• Provide coaching and mentoring to investigation owners on root cause analysis, scientific rationale development, technical writing, and investigation best practices.
• Support internal audits, regulatory inspections, customer audits, and remediation activities related to investigations and CAPAs.
  

Key Deliverables

• High-quality investigations approved within established timelines.
• Improved effectiveness and robustness of root cause identification.
• Reduction in repeat deviations and recurring quality events.
• Enhanced CAPA effectiveness and sustainability.
• Improved compliance with GMP, data integrity, and regulatory expectations.
• Strengthened inspection readiness and reduction in investigation-related observations.
• Improved investigation closure cycle time without compromising quality.
• Development of investigation review best practices and lessons learned repository.
• Improved quality culture through effective coaching and reviewer engagement.
  

Education Qualification

• B.Pharm, M.Pharm, M.Sc. (Microbiology/Chemistry), Biotechnology, Pharmaceutical Sciences
• Minimum 6-10 years of experience in Quality Assurance, Quality Control, Sterile Manufacturing, or Investigation Management.
• Certification in Six Sigma, Lean, Risk Management, Human Performance, or Investigation Excellence preferred.
  

Required Skills

• Quality Assurance
• Quality Management Systems (QMS)
• Deviation Management
• Root Cause Analysis
• Investigation Review and Approval
• Corrective and Preventive Action (CAPA) Management
• Risk Assessment and Risk Management
• Data Integrity
• GMP Compliance
• Regulatory Compliance (USFDA, MHRA, EMA, TGA, CDSCO)
• Audit Readiness
• Technical Writing and Documentation Review
• Sterile Manufacturing Knowledge
• Quality Systems Oversight
  

Transferable Skills to Develop

• Critical Thinking and Scientific Reasoning
• Risk-Based Decision Making
• Investigative Interviewing Techniques
• Systems Thinking
• Problem Solving and Analytical Skills
• Data Analysis and Trending
• Stakeholder Management
• Influencing Without Authority
• Effective Communication and Coaching
• Time Management and Prioritization
  

Key Investigator & Reviewer Competencies

• Ability to distinguish symptoms from true root causes.
• Ability to identify investigation gaps and challenge weak justifications.
• Strong attention to detail and data review capabilities.
• Capability to evaluate investigation completeness and scientific validity.
• Strong understanding of human error, behavioral factors, and organizational contributors.
• Ability to objectively assess product quality and patient impact.
• Fact-based decision making with strong compliance orientation.
• Expertise in evaluating CAPA adequacy and effectiveness.
• Strong technical writing and report review skills.
  

Sound judgment and decision-making abilities during complex investigations

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Quality Assurance and Control