A career as Technical Chief Application Support Analyst at National Bank means providing Level 1/2 operational and technical support for institutional digital-asset platforms and workflows. You’ll support cryptocurrency trading/execution, tokenization, custody, settlement, treasury, reconciliation, and digital or smart-contract activity.

You will monitor production services, respond to user and system incidents, perform initial investigations, complete defined operational procedures, and escalate complex issues to senior support, engineering, vendors, or business operations teams.

You will work with platforms such as OMS/EMS, Coinbase Prime, TRES, internal applications, blockchain explorers, APIs, data feeds, and financial or accounting systems. You have a strong technical foundation and practical knowledge of cryptocurrency and blockchain concepts.

Your job

Act as the first point of contact for digital-asset platform incidents, service requests, and user inquiries
Monitor trading, custody, settlement, wallet, accounting, reconciliation, and blockchain-processing services
Record, categorize, prioritize, and track incidents in the organization’s service-management system
Follow and contribute to documented runbooks to investigate common errors, failed processes, delayed transactions, access issues, and data discrepancies
Verify platform availability, API connectivity, scheduled jobs, data feeds, wallet balances, transaction status, and system alerts
Support user access, role assignments, authentication, and entitlement requests under established security procedures
Provide timely incident updates and maintain accurate support records
Escalate incidents based on severity, financial exposure, security risk, and service-level requirements.

Your team

The IT & Operations team is made up of more than 5,600 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

You are part of a large team in the Electronic Trading sector and will report to the Senior Director.

We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

Diploma or degree in computer science, information technology, finance, accounting, business technology, or a related discipline; equivalent practical experience will be considered and one to three years of experience in technical support, application support, service desk, financial operations, trading support, or digital-asset operations
Practical knowledge of digital assets and blockchain ecosystems, including cryptocurrencies, stablecoins, tokens, wallets, blockchain networks, transaction processing, smart contracts, token standards and fees, combined with an understanding of the trade lifecycle and familiarity with centralized exchanges, institutional trading platforms, custodians and blockchain explorers
Strong knowledge of Windows and/or Linux environments, with experience in application support, monitoring, log analysis, and incident-management tools
Proficiency in SQL to query, analyze, and validate transaction and reference data
Understanding of APIs and system integrations, including REST APIs, JSON, API authentication, HTTP status codes, webhooks, SFTP, CSV, and other data-exchange methods
Familiarity with financial and market-data protocols, including FIX messaging and WebSocket market-data feeds, as well as basic scripting using Python, PowerShell, Bash, or similar languages
Experience with institutional digital-asset platforms, such as Coinbase Prime, TRES Finance, or comparable solutions, and exposure to cloud environments such as AWS, Microsoft Azure, or Google Cloud
Awareness of digital-asset compliance requirements, including KYC, AML, sanctions screening, transaction monitoring, and Travel Rule requirements.

Languages:

English

About the company

National Bank of Canada provides a broad range of banking services for individuals, businesses, and institutions, including personal and commercial banking, wealth management, and financial planning. It generates revenue from interest on loans and mortgages, banking service fees, and commissions from investment products. The bank differentiates itself through its strong presence in Quebec, a customer-centric, relationship-based approach, and its focus on accessibility and diversity. Its goal is to help clients achieve financial well-being while expanding its presence and impact across its markets.

Company Size

N/A

Company Stage

IPO

Headquarters

Canada

Founded

1859

Simplify's Take

What believers are saying

Q3 2026 net income reached $1.307 billion, up 23%, beating expectations.
Wealth management and capital markets grew sharply in August 2026, lifting fee income.
National Bank targets $300 million expense synergies and $200-$250 million revenue synergies from CWB.

What critics are saying

CWB AIRB conversion slipped to late 2027, delaying capital relief and integration benefits.
A 13.5% CET1 ratio and $2.25 billion buyback leave less shock absorption.
Quebec class-action and CRA dividend-rental litigation from 2019 and 2023 remain unresolved.

What makes National Bank of Canada unique

National Bank completed CWB integration by April 2026, accelerating national scale.
Laurent Ferreira hired General Rick Hillier on August 10, 2026 for defense banking.
National Bank joined six-bank tokenized CAD deposits exploration on September 22, 2026.

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Benefits

Flexible Work Hours
Hybrid Work Options
Training Programs

Company News

Market Research Future

Oct 20th, 2026

iVerify raises $17M from Sands Capital and Morgan Stanley to fight AI-enabled mobile attacks

iVerify has raised $17 million to expand its mobile endpoint detection and response (EDR) business as enterprises face more AI-enabled mobile attacks. The company is based in Belfast and New York. The round included Sands Capital, Entropy Ventures, NAventures, the corporate venture arm of National Bank of Canada, Morgan Stanley, and United Airlines Ventures. Sands Capital partner Chris Eng joined the board, and Morgan Stanley Global chief information security officer Alonzo Ellis joined as a board observer. iVerify says many enterprises rely on patch-only strategies or legacy mobile device management tools that cannot show whether malicious activity is under way on a device. Its platform detects threats on the device itself. The company will use the funds to scale operations as business demand grows.

Decrypt

Sep 23rd, 2026

Canada's six biggest banks team up on a shared digital-dollar network.

Canada's six biggest banks team up on a shared digital-dollar network. RBC, TD, BMO, Scotiabank, CIBC and National Bank are jointly exploring a Canadian-dollar tokenized deposit system, starting with transfers between the banks themselves. Sep 23, 2026 In brief. * RBC, TD, BMO, Scotiabank, CIBC, and National Bank announced Tuesday a joint plan for shared Canadian-dollar tokenized deposit infrastructure, starting with transfers between the banks themselves. * The project is separate from the Bank of Canada's shelved digital-dollar consultation, where 85% of nearly 90,000 respondents said they would not use a hypothetical digital Canadian dollar. * Scotiabank and TD are also among 21 banks building a joint U.S. dollar stablecoin, while BMO already runs a tokenized cash platform with CME Group and Google Cloud. Canada's six biggest banks just agreed to build shared plumbing for digital money. RBC, TD, BMO, Scotiabank, CIBC and National Bank announced Tuesday they're jointly exploring a Canadian-dollar tokenized deposit system. The first phase focuses on moving deposits between the banks themselves, not into consumer wallets. A tokenized deposit is a regular bank deposit represented as a digital token on a shared ledger - same money, same bank, same rules, just using a different network. It is not a new cryptocurrency, and it is not a CBDC either. The banks want the system "competitive and secure," as they put it in their joint statement, while keeping the safeguards that already govern commercial bank money. They also want the door open for other Canadian deposit-taking institutions to eventually join. Moving money between banks in Canada today is quite slow to clear outside a basic e-transfer. A shared token system would, in theory, let banks settle those transfers instantly and around the clock, with payments that can be programmed to trigger automatically - like releasing funds the moment a shipment clears customs. Customers likely wouldn't see any of this directly. It would just run in the background, the same way nobody thinks about the wiring behind an ACH transfer today. This is a different project from Canada's actual digital-dollar debate. The Bank of Canada ran a public consultation on a possible digital Canadian dollar in 2023 that drew almost 90,000 responses. Eighty-five percent of respondents said they would not use a hypothetical digital Canadian dollar, and many placed a high value on privacy and continued access to cash. Bitcoin BTC · USD $84,498 +11% Sep 16 Sep 18 Sep 20 Sep 22 Sep 23 $87.2k $83.3k $79.5k $75.7k 24h High $87,251 24h Low $83,654 Market projections Odds by Myriad Buy Bitcoin with USDT Powered by Jupiter Canada has tried digital cash before and shelved it. The Royal Canadian Mint sold off its MintChip digital-cash pilot in 2016, and the app built on it shut down for good in 2018. In the United States, JPMorgan, Citi, Bank of America, and Wells Fargo are building a rival tokenized deposit network through The Clearing House - the bank-owned real-time payments operator - targeting a first-half 2027 launch, largely to keep stablecoins from siphoning off deposits. Thirty-nine U.S. state banking associations have their own version too, the BankChain Alliance, aimed at community and regional lenders. Canada's Scotiabank and TD are named among the 21 banks backing a separate joint U.S. dollar stablecoin, also targeting the first half of 2027 - meaning the same institutions are betting on tokenized deposits and stablecoins at once. Another bank, BMO went live this year as the first bank on CME Group's tokenized cash platform on Google Cloud, letting institutional clients move U.S. dollars around the clock for margin and collateral. The six Canadian banks haven't set a launch date. The first phase stays limited to transfers between the participating institutions, with opening the system to other deposit-taking players still just a stated goal, not a commitment. Start every day with the top news stories right now, plus original features, a podcast, videos and more.

BITNEWSBOT

Sep 22nd, 2026

Six Canadian banks explore tokenized CAD deposits.

Six Canadian banks explore tokenized CAD deposits. Six major Canadian banks pilot tokenized deposits for interbank digital transfers. September 22, 2026 * Canada's six largest banks jointly explore tokenized Canadian dollar deposits to enable digital bank deposit movement between institutions. * The first phase focuses on transferring tokenized deposits among Canadian financial institutions, with potential expansion to other digital asset systems. * OSFI clarified tokenized deposits are not legally distinct from traditional deposits, providing regulatory clarity for the project. * Canada's Stablecoin Act, enacted in March, establishes a federal framework for fiat-backed stablecoins issued by non-financial institutions, effective in 2027. Bank of Montreal, CIBC, National Bank of Canada, Royal Bank of Canada, Scotiabank and TD Bank Group jointly announced a system for tokenized Canadian dollar deposits that would allow digital representations of bank deposits to move between financial institutions, according to a joint announcement on Tuesday. - Advertisement - Discover more Currencies & Foreign Exchange Financial Markets News Merchant Services & Payment Systems The initiative comes less than two weeks after Canada's banking regulator provided additional clarity on the legal permissibility of tokenized deposits. On Sept. 10, the Office of the Superintendent of Financial Institutions said tokenized deposits are "not legally distinct from traditional deposits," adding that the underlying technology of a financial product does not determine its legal nature. Tokenized deposits represent money held at a regulated bank and remain a liability of that bank, unlike fiat-backed stablecoins, which are separate digital assets backed by reserves held by their issuer. The banks said the system aims to support faster and programmable payments, with longer-term plans to open the initiative to other deposit-taking institutions. Concurrently, Canada is building out a broader regulatory framework for digital money. In March, Canada enacted its Stablecoin Act as part of Bill C-15, establishing a federal framework for fiat-backed stablecoins. Non-financial institution issuers must register with the Bank of Canada, maintain 1:1 reserves in high-quality liquid assets, and offer redemption at par, with the framework expected to take effect in 2027. - Advertisement - Stay in the loop. Join 1.2K Smart Traders News September 23, 2026 OpenAI launched GPT-6 Sol at $2 per million input tokens and $10 per million... News September 22, 2026 A trading bot repeatedly buying and selling $1 contracts on Kalshi's Zohran Mamdani prediction... News September 22, 2026 A critical unauthenticated remote code execution vulnerability (CVE-2026-90898, CVSS 9.8) affects all versions of... News September 22, 2026 Binance invested $100 million in Circle, the issuer of the USDC stablecoinBoth companies expanded... News September 22, 2026 Here is the HTML code for the cryptocurrency news article, formatted as requested... Guides December 17, 2021 Ever since Facebook renamed their company to Meta, as well as their plans to build a metaverse where Bitnewsbot can travel into using Virtual...

Yahoo Finance

Sep 22nd, 2026

Big banks exploring Canadian dollar-based digital money with tokenized deposits.

Big banks exploring Canadian dollar-based digital money with tokenized deposits. Daniel Johnson TORONTO - Canada's big banks are exploring the development of Canadian dollar-based digital money, starting with a tokenized deposits initiative. Tokenized deposits are traditional bank deposits recorded on a decentralized database or distributed ledger, such as a blockchain. The plan seeks to deliver faster, more efficient and programmable payments to Canadian customers while preserving safety, stability and effective regulatory oversight. It means Canadian dollars could be converted into tokens on blockchain for easier transfers, said Claire Célérier, Canada Research Chair in household finance at the University of Toronto's Rotman School of Management. "My understanding is that the six banks will share the same blockchain, and so it implies that transactions can be made instantaneously across wallets with tokens," she said. Bank of Montreal, CIBC, National Bank, Royal Bank, Scotiabank and TD Bank are taking a collaborative approach to the project. The tokens would be issued by commercial banks and from a legal perspective, depositors can treat them the same as traditional bank deposits. The banks say the first phase aims to move tokenized deposits between Canadian financial institutions. "It's really exploratory now. I think what they're saying is that they're willing to work together to develop the technology," Célérier said. She said the potential capabilities would be of particular benefit to large companies or institutional investors, allowing them to complete "more sophisticated transactions." "What I expect is that these tokenized dollars will be mostly used by large companies and so on who have accounts across these Canadian banks, and it will be used to move large amounts of money," she said. Cristian Bravo, professor and Canada Research Chair in banking and insurance analytics at Western University, said the potential change could allow large producers to settle accounts far faster than their typical 30-day window. "If you have an instant settlement, you're closing that gap and closing that inefficiency in the market. And the fact that you have the money when you fulfil the contract, that can help reduce dependency on working capital and mobilize that capital faster," he said. But Bravo said that due to the lack of historical examples, it is not clear how much of an effect the move could have on the bottom lines of companies or institutional investors that use it. Bravo said it is also notable that digital money is not the same as cryptocurrency, but rather a "digital ledger to move deposits in a very quick, instant way."

Field Hockey Canada

Sep 16th, 2026

2026 Field Hockey Canada Hall of Fame Induction Ceremony, presented by National Bank of Canada Date: Saturday, November 7, 2026 Location: University of Waterloo (2026 U SPORTS Championship Venue) T...

Field Hockey Canada > Field Hockey Canada launches ticket sales for the 2026 Field Hockey Canada Hall of Fame Induction Ceremony, presented by National Bank of Canada September 16, 2026 | Field Hockey Canada | fieldhockey.ca Buy tickets and reserve your spot for Hall of Fame ceremony in Waterloo November 7. Field Hockey Canada is excited to announce ticket sales are now open for the 2026 Field Hockey Canada Hall of Fame Induction Ceremony, presented by National Bank of Canada, taking place in conjunction with the 2026 U SPORTS Field Hockey Championships in Waterloo, Ontario in November. The event will bring together Hall of Fame inductees, national leaders, community members, family, friends, and supporters from across the country to celebrate the outstanding individuals who have shaped Canadian field hockey. The 2026 U SPORTS Championships will be hosted November 4-8 in Waterloo. (Buy tickets for the U SPORTS Championships here). Event details. 2026 Field Hockey Canada Hall of Fame Induction Ceremony, presented by National Bank of Canada date: Saturday, November 7, 2026 location: university of Waterloo (2026 U SPORTS championship venue) time: 11:00 a.m. to 2:00 p.m. The Hall of Fame Celebration Luncheon is scheduled for Saturday, November 7, 2026, and will take place prior to the U SPORTS matches that day. The gathering will provide an opportunity to formally recognize Field Hockey Canada's Hall of Fame Classes of 2024 and 2025, while also welcoming past inductees and celebrating the rich history and continued growth of its sport across Canada. The Class of 2025 includes athletes Darlene Stoyka, Michelle Conn, and Sharon Bayes; builders Barb Carmichael, Rhonda Lewis and Patricia Clarke; coaching contributors Liz Hoffman, Gail Wilson, Dru Marshall and Joyce Slipp as well is 2024's coach inductee John De Souza; and official Ian Gibson. The luncheon will feature inductee recognition, celebration of Canadian field hockey excellence, and the opportunity for attendees to connect with generations of leaders, athletes, coaches, officials, and builders who have contributed to its sport. Field Hockey Canada extends a warm welcome to: * Members of the Hall of Fame Class of 2025 * Recent Hall of Fame inductees and their families * All Hall of Fame members * Athletes, coaches, officials, builders, volunteers, and alumni * Community supporters, family, friends, and fans of Canadian field hockey The Field Hockey Canada Hall of Fame honours decades of excellence in Canadian field hockey. For nomination information please visit its criteria page or nominate someone in the community by filling out its online nomination form. Resources & Links: Premier National partner. Field Hockey Canada would like to thank National Bank of Canada for being a presenting sponsor of the 2026 Field Hockey Canada Hall of Fame Induction Ceremony, presented by National Bank of Canada and for being the organization's Premier National Sponsor.

National Bank of Canada

Technical Support Analyst - Digital Assets

About the job