Food Service Shift Supervisor

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Food Service Shift Supervisor will lead kitchen staff while ensuring the safety of patients, employees, staff and visitors in accordance with established recipes, menus, and food safety guidelines. Will be responsible for the overall direction, coordination, and evaluation of the food service and patient services team, including training employees and planning, assigning, and directing work.

The Food Service Shift Supervisor will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Food Service Shift Supervisor will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Shirley Ryan AbilityLab Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

The Food Service Shift Supervisor will:

• Direct the activities of Food Service staff during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Coordinate patient meal service through the patient services program.
• Provide training and creates work schedules to ensure units are properly staffed to provide service.
• Evaluate the performance of workers, completes shadow reports, gives positive and constructive feedback as needed
• Prepare quality assurance reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Oversee organization of catering events, as well as day to day activities, processing orders, payments and working with outside vendors to obtain supplies as necessary.
• Oversee systems and processes to ensure that the strategic and operational objectives of the patient service are accomplished.
• Supervise Catering Associates and acts as the supervisor on duty to provide alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interact with nursing and evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on a daily basis.
• Resolve patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Maintain cash handling processes and procedures.
• Perform other tasks as may be assigned.

Reporting Relationships:

• Reports directly to the Food and Nutrition Services Director.

Knowledge, Skills & Abilities Required:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before small groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations.
• Adheres to facility confidentiality and patient’s rights policy as outlined in HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state, and JCAHO.
• Follows HACCP guidelines to ensure quality and safety of food supply.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs.

Working Conditions:

• On-Call/As needed position working a variety of shifts
• Flexible Schedule
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.
• Frequently required to talk or hear.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell.
• Occasionally lift and/or move up to 50 pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits*:

Pay Range:

23.00 USD Hourly

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations:  https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position.

Benefits

Learn about the benefits of working at Shirley Ryan AbilityLab, including vacation hour, healthcare plans, 401k and more.

Benefits

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.

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Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.