Workforce Intelligence Lead

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a Lead in Workforce Intelligence focused on Insight Strategy & Design. In this strategic, individual contributor (IC) role, you will drive the end-to-end lifecycle of workforce analytics, focusing on HR domains (e.g. talent growth & development, org health, employee experience). Leveraging deep technical expertise and a consulting mindset, you will translate complex workforce patterns into clear, actionable signals for senior leaders. This high-impact opportunity will support the evolution of critical data products and play a key role in how Salesforce unlocks the agentic enterprise.

Core Responsibilities

• Analysis & Interpretation: Conduct substantive workforce analysis - forming hypotheses, identifying root causes, and quantifying business implications. Connect data across HR domains (e.g. talent growth & development, org health, employee experience) to inform specific leadership actions.

• Product Development & Analytics: Evolve and maintain Tableau products used by leaders globally. Manage data validation, quality assurance, and metric iterations for workforce signals.

• Insight Strategy & Design: Apply user-centered design principles to data. Develop narratives and interfaces that translate technical signals into clear, actionable insights for functional leaders.

• Agentic Implementation: Develop and advise on the data and analytical models powering conversational analytics and agentic experiences (Agentforce). Drive the strategic shift for how analytics are delivered and consumed in the flow of work.

• Cross-Functional Collaboration: Collaborate with HR Product, Data Engineering, and partner data teams to align strategies, proactively remove technical and organizational blockers, and ensure the insights roadmap stays on track.

What We’re Looking For (Preferred Qualifications)

• Education: Bachelor's degree or Master's degree in a quantitative field (e.g., Computer Science, Data Science, Statistics, Economics, I/O Psychology).

• Experience: 5+ years in people/workforce analytics with a proven track record of delivering insights to senior leaders. Exceptional executive presence, skilled at presenting complex data and fielding difficult questions.

• AI & Design Mindset: Curiosity about applying generative AI and agentic technologies to workforce intelligence workflows.

• Technical Expertise: Strong proficiency in SQL, Tableau, and HR data modeling. Proven ability to lead the full analytical product lifecycle, delivering integrated data solutions and actionable visualizations. Exposure to predictive analytics or AI-enabled analytics preferred.

• Analytical & Statistical Rigor: Proven ability to conduct sophisticated analyses, test hypotheses, and quantify business impact. Experience in communicating statistical concepts to non-technical audiences, with a preference for experience in predictive modeling and experimentation.

• Influence & Collaboration: Proven ability to navigate a matrixed environment, collaborate cross-functionally, and translate technical complexity into clear business value.

• Communication & Storytelling: Exceptional written and verbal communication, crafting compelling, data-driven narratives that persuade and move senior leaders to action with a clear “so what?”. 
  Autonomy: Proven ability to operate with moderate autonomy, handling day-to-day projects independently while seeking guidance for high-level strategy and prioritization.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.