Enrollment Specialist
About the job
- Strong people skills are required.
- Demonstrated adaptability in a high-volume sales environment and ability to meet deadlines and metrics.
- Ability to consistently handle high call volume, spending more than 80% of working time on the phone.
- Ability to explain the program in an informational, influential, concise, and personable manner.
- Ability to work within a team dynamic and be a leader.
- Warm and professional phone etiquette when speaking with patients.
- High-quality data entry skills and ability to multitask.
- Ability to express empathy with a patient-focused mindset and engagement.
- Ability to creatively deliver patient education and tailor messaging to showcase the benefits of the chronic care management program.
- Comfort working with software platforms including Microsoft Office applications: Outlook, Excel, Word, and Skype.
- Availability during business hours, 8:00 a.m. to 5:30 p.m. Central Time.
- Associate degree or higher.
- Must be based in the United States.
- Ability to sit for long periods of time.
- Ability to speak clearly and listen attentively by telephone for extended periods.
- Ability to understand, process, and take thorough real-time notes during telephone conversations.
- Work from an assigned patient pool and make outbound calls to educate patients on the advantages of the care coordination program and persuade them to enroll.
- Establish rapport with potential patients and tailor messaging based on their demographics, unique health concerns, and insurance.
About the company
CareHarmony provides Chronic Care Management services for providers managing patients with chronic conditions through a care coordination platform that blends technology, analytics, and patient engagement tools. The platform helps clinicians deliver continuous, coordinated care and track multiple aspects of a patient’s treatment. It supports CPT codes 99490, 99487, 99489, and G0511, enabling physicians to bill CCM services and generate additional revenue. The subscription-based model charges providers for software access and support, with potential performance-based incentives tied to patient outcomes, differentiating itself by combining care coordination, analytics, and billing in a value-based care context.
Company Size
201-500
Company Stage
Series A
Total Funding
$17M
Headquarters
Brentwood, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Nathan Littauer launched CareHarmony in April 2026, expanding validated demand beyond flagship systems.
- Ardent's multi-market rollout signals sticky enterprise adoption across hospitals, not one-off department deals.
- Stephen Stewart met Rep. Mike Kelly in August 2026, showing active lobbying around CCM reimbursement.
What critics are saying
- Medicare cost-sharing still suppresses enrollment; H.R. 8261 directly targets CareHarmony's billing model.
- CareHarmony depends on health-system pilots becoming enterprise rollouts; one stalled renewal cuts utilization fast.
- If CMS payment rules change, CareHarmony's revenue engine breaks because providers stop funding CCM services.
What makes CareHarmony unique
- CareHarmony sells CCM operations, not software alone, bundling coordinators and billing support.
- Its 24/7/365 care coordinator line creates always-on patient coverage hospitals cannot staff internally.
- Ardent and Nathan Littauer adopted CareHarmony for AI-supported chronic care coordination in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Remote Work Options