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$42k - $50k/yr
Mid, Senior
Chicago, IL, USA
In Person
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
- A high school diploma and successful completion of a 225-hour certified alcohol and substance use preparatory program within the past 12 months or within 12 months of hire; a combination of education and experience may be considered.
- One to three years of mental health and/or substance use knowledge and experience.
- Previous experience working with patients with substance abuse and dependence.
- Ability to speak, read, and comprehend English and Spanish.
- Computer skills.
- Ability to multitask and work in a fast-paced environment.
- Ability to organize and prioritize work appropriately, take initiative, and adapt to unforeseen needs or circumstances.
- Flexibility to work evenings and/or weekends as necessary.
- Ability to function as a team member to help patients obtain access to quality care.
Responsibilities
- Maintain a caseload of patients participating in medication-assisted recovery treatment services, as determined during admissions.
- Conduct assessments to identify support-service needs and collaborate with patients to develop individualized recovery support plans focused on purpose, mindfulness, and personal goals.
- Identify relapse-prevention strategies and help patients manage triggers and high-risk situations and build a recovery-oriented social network for healthy, meaningful activities.
- Refer patients to community resources as needed and schedule substance use counseling, behavioral health, or medication-assisted recovery program services based on assessment results.
- Orient patients to entering the medication-assisted recovery program or accessing additional substance use services, and explain insurance fees, sliding-scale fees, and service costs.
- Encourage patients to engage in their health and recovery using compassionate communication, motivational interviewing techniques, and a recovery-model approach.
- Educate patients and staff about substance use, including overdose identification and reversal and naloxone administration.
- Coordinate initial and follow-up care with medical providers, medical assistants, and behavioral health consultants for patients referred for substance use disorders.
- Facilitate communication among patients, providers, nurses, medical assistants, and outside resources about patient care.
- Maintain timely and consistent communication with patients regarding healthcare and resource needs.
- Identify community resources and connect patients to appropriate services to support recovery.
- Conduct community outreach with neighborhood schools, churches, and other business partners.
- Provide at least 25–30 hours each week of direct, individualized peer support services in person, by telephone, or virtually.
- Maintain accurate and timely electronic health record documentation of recovery plans, interventions, resources, and progress notes in accordance with policies, procedures, and regulatory and accreditation standards.
- Participate in interdisciplinary case staffing meetings to discuss care coordination and support peer-informed care.
- Contribute expertise in regular peer recovery team meetings to evaluate program effectiveness and individual patient progress.
- Participate meaningfully in regular administrative and clinical supervision and team meetings.
Desired Qualifications
- Previous experience in a healthcare setting, including work as a medical assistant, case manager, or health educator.
- Prior experience using electronic health records.
About the company
Esperanza Health Centers operates four primary care clinics on Chicago's Southwest Side, offering bilingual, culturally appropriate primary and specialty care, behavioral health, and wellness services. It is a Federally Qualified Health Center focused on health equity and removing barriers to care for medically underserved, mostly Latino communities, serving patients regardless of immigration or insurance status or ability to pay. Patients receive integrated care across primary, specialty, and behavioral health, with services offered in multiple languages. Its goal is to reduce health disparities and improve access to quality care for residents in its service area.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2004
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Simplify's Take
What believers are saying
- January 29, 2026 partnership expands lifestyle medicine in North Philadelphia.
- December 6, 2024 Senate funding backs Esperanza's North Fifth Street expansion.
- HRSA funding climbed to $11.0 million by July 20, 2026 for GME training.
What critics are saying
- ProPublica flagged a 2026 audit material weakness in internal controls.
- Leadership turnover hits July 1, 2026, as Nicole Kazee replaces Susan Post.
- PACE expansion raises execution risk if staffing, compliance, or reimbursement slip in 2026.
What makes Esperanza Health Centers unique
- Esperanza serves 57,000+ patients yearly across seven Chicago clinics and PACE.
- Its Brighton Park campus and Panorama PACE create one-stop primary and eldercare access.
- HRSA recognition and a Teaching Health Center GME grant strengthen clinical training credibility.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Tuition Reimbursement
- Paid Holidays
- Paid Vacation
- Hybrid Work Options