Richemont

Luxury-goods holding company acquiring maisons

Assistant Boutique Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Know the Maison’s products and history.
Serve as a referent for high jewelry and watchmaking know-how beyond the Maison, and develop general knowledge of the competition.

Responsibilities

Drive boutique performance, monitor key performance indicators, and propose strategies for improvement.
Supervise back-office activities, including stock management and point-of-sale display, cash and bills procedures, and document management.
Build and follow up on team shift planning.
Serve as the key user for SAP and digital tools covering sales, customer relationship management, customer service, and back-office activities.
Ensure retail procedures are followed, including selling, customer service, stock management, and security.
Ensure key performance indicators are correctly tracked and managed for reporting projects and analysis, and serve as the reference for reporting and KPI measurement.
Support the sales team in client engagement and act as an ambassador of the Maison.
Ensure the boutique is correctly set up to welcome clients and maintained throughout operating hours.
Coordinate omnichannel activities to ensure a seamless client journey, including orders, appointment booking, and queue management.
Set and follow up on objectives, including individual development plans, with the Boutique Manager, and develop the team through coaching and one-to-one meetings.
Define recruitment needs, participate in recruitment, and integrate new team members through induction and probation.
Prepare team briefings and share information to develop skills in expertise, hospitality, arts, and culture.
Ensure the brand’s visual identity through boutique planning, visual merchandising, and maintenance.

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

OPERATIONS

•Drive boutique performance, monitor KPIs and propose strategies to improve where needed

•Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)

•Build & follow-up team planning (shifts)

•Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)

•Ensure that retail procedures are respected (selling, customer services, stock management, security…)

•Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement

•

CLIENT EXPERIENCE & IN-STORE JOURNEY

•Support the Sales team in client engagement, act as an ambassador of the Maison

•Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours

•Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)

TEAM DEVELOPMENT

•Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)

•Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)

•Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)

MAISON IDENTITY & EXPERTISE

•Know the Maison’s products & History

•Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition

•Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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